Argus IT Help Desk · Book4Time
Connecting Your Computer to a Register
Point-of-sale won't open until the computer is attached to a register.
📍 Front desk → Point-of-sale (prompt appears automatically)
ℹ
Point-of-sale and Cash drawer management only work on computers attached to a register — Book4Time's record of one payment workstation. If your computer isn't attached, both screens show "You are currently not connected to a register" and stop. Setup is usually done by a manager or IT; a register record must already exist for your computer (created by an admin — KB-31019).
🔌 Attaching the computer
1 Open Front desk → Point-of-sale.
2 If the computer is not attached, the page shows "You are currently not connected to a register" with a Register drop-down.
3 Pick your register from the drop-down (registers at Eldorado include FD Reg 1, FD Reg 2, and named registers like Yee and Natasha).
4 Click Continue. The POS opens and the connection persists for this computer.
5 To confirm which register a computer is attached to, an admin can check Admin → Account Management → Locations → Eldorado Resort Experiences → Register Setup — the top of that page shows the current computer's name and attached register.
✋
Never select the "B4T Support" register (code 99) It belongs to the vendor. Every device gets its own register — using someone else's makes the payment audit logs meaningless.
🔍 Worth knowing
- Each register row shows a Register ID, code, receipt setting, opening balance, attached computer name, and printer mode.
- "** Not Assigned **" beside a register means no computer is attached to it yet.
- On first use the system may recommend QZ Tray — the desktop utility for thermal receipt/label printing. Ask IT before installing.
- If your register is missing from the list, a manager must add it — KB-31019.
⚠
iPads and card payments Payments on iPads are currently not officially supported by Agilysys — use the designated Windows machines for card payments unless IT says otherwise. (The iPad procedure, for IT, is KB-31021.)
🆘 Need help?
For anything you can't resolve, submit an Argus IT ticket first — include what you were doing, the screen you were on, and the exact message. Vendor support (24/7, for when IT directs you there): Book4Time / Agilysys · 1-800-487-4783 · book4timesupport@agilysys.com · support.book4time.com.
ArgusIT KB# 31002 · Tags: book4time · register · point of sale · pos · not connected to a register
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