Remember to check the Knowledge Base for a solution before you enter a new ticket.
Knowledge base
General Issues
10
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How to Obtain Visonline System Settings
Updated
Updated: Monday, July 27, 2026 visionline
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Laptop Dock Issues
Updated
Updated: Monday, July 27, 2026 dock docking station dual monitor laptop mointors monitor no signal second screen
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Telus Support Services Contact Numbers
Updated
Updated: Monday, July 27, 2026
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Sonos Troubleshooting
Updated
Updated: Monday, July 27, 2026
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Add Argus Properties IT Help Desk To Your Phone
Updated
Updated: Monday, July 27, 2026 jitbit help desk app jitbit url
Audio Visual
3
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⇅
WiiM Pro Offline After Firmware Update Troubleshooting Guide
Updated
Updated: Monday, July 27, 2026 music not playing no lobby music no music no pool music
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Ballroom AV Troubleshooting Guide
Updated
Updated: Monday, July 27, 2026 amx audio video av ballroom can't change channels hdmi keypad lighting lights mic not working music no picture no sound project won't turn on projector projector will not turn on sonos sountrack volume waterfront
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Eldorado Resort Music Operations Guide - Sountrack.IO
Updated
Updated: Monday, July 27, 2026 music music not playing no lobby music no music no pool music pool music sonos soundtrack.io volume
Printer
User
Create New User
1
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New User Onboarding Request
Updated
Updated: Monday, July 27, 2026 account-creation hr new-hire new-user onboarding
Deactivate User
1
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User Off-Boarding Request
Updated
Updated: Monday, July 27, 2026 account-deactivation data-preservation departure hr offboarding termination
File Access
1
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How to Request File or Folder Access
Updated
Updated: Monday, July 27, 2026 file folders mapped-drive permissions shared-drive sharepoint
VPN Access
General VPN Issues
1
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⇅
Using FortiClient VPN
Updated
Updated: Monday, July 27, 2026 connect from home forti client forticlient remote access ssl vpn vpn vpn not connecting vpn not working work from home working remotely
Help with Login
1
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Accessing the Argus Hospitality SSL VPN Portal
Updated
Updated: Monday, July 27, 2026 remote access remote file access ssl vpn vpn vpn help
Opera
Interfaces
2
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Opera Interface Server Migration
Updated
Updated: Monday, July 27, 2026 interface
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Opera Interface Documentation and Troubleshooting
Updated
Updated: Monday, July 27, 2026 interface opera opera squirre
Program Access
4
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Book4Time
Updated
Updated: Monday, July 27, 2026 book4time qz tray spa
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Opera Cloud - Common Issues
Updated
Updated: Monday, July 27, 2026
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Opera - Microsoft Edge Instructions
Updated
Updated: Monday, July 27, 2026 edge microsoft edge opera opera access opera microsoft edge windows 11
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Opera URLS's and Property Information
Updated
Updated: Monday, July 27, 2026 ifc interface opera opera access opera interface opera web page oxi
Lightspeed
Credit Cards
1
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Enabling and Configuring Lane ID
Updated
Updated: Monday, July 27, 2026 credit card credit card processing lightspeed
General Issues
2
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Unable To Print From Lightspeed
Updated
Updated: Monday, July 27, 2026 lightspeed lightspeed will not print
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Installation of Galaxy UX
Updated
Updated: Monday, July 27, 2026 galaxy galaxy installation
Marriott
General Issues
6
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Sales Force Configuration - Marriott
Updated
Updated: Monday, July 27, 2026 salesforce
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CiTy - Microsoft Edge Instructions
Updated
Updated: Monday, July 27, 2026 city city edge edge microsoft edge
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Java Error - SBA\BlueZone
Updated
Updated: Monday, July 27, 2026 bluezone java sba
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BlueZone Access for MARSHA
Updated
Updated: Monday, July 27, 2026 bluezone marsha
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Wireless Phone in Server Room Not Working - Four Points
Updated
Updated: Monday, July 27, 2026 cordless not working cordless phone not working four points cordless not working server room phone server room phone not working
Mobile Devices
General Issues
1
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⇅
Setting Up Microsoft Authenticator on a New Phone
Updated
Updated: Monday, July 27, 2026 2fa authenticator mfa microsoft-authenticator new-phone phone
Phones
General Issues
2
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Four Points Guest Phone Troubleshooting Guide
Updated: Tuesday, June 2, 2026 phone
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Hampton Phone Operation Documentation
Updated: Thursday, February 5, 2026 hilton phones phone troubleshooting
Microsoft Teams
General Issues
1
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⇅
Introduction to Microsoft Teams
Updated
Updated: Monday, July 27, 2026 create team teams teams meeting video chat
Onq
Rate and Inventory
1
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OnQ Rate and Inventory Screen Resolution Error while using Citrix
Updated
Updated: Monday, July 27, 2026
Wi-Fi
Guest Wifi
1
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Guest Wifi - Troubleshooting and Information
Updated
Updated: Monday, July 27, 2026 captive portal forget network guest guest wifi guest wi-fi guesttek intello sign in page sonifi wifi
Guest Access Codes
1
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Creating Guest Access Codes - Eleven OS
Updated
Updated: Monday, July 27, 2026
Software Issues
Optimum Control
20
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Keeping Item Pricing Up to Date
New
Updated
Updated: Monday, July 27, 2026 case size food cost invoice invoices item item cost oc pro optimum control update price update pricing
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Setting Par Levels
New
Updated
Updated: Monday, July 27, 2026 oc pro optimum control ordering orders par par levels stock
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Adding and Managing Employees in Optimum Control
New
Updated
Updated: Thursday, July 23, 2026
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Creating a Hot List for Problem Items
Updated
Updated: Monday, July 27, 2026 hot list inventory oc pro optimum control problem items variance watch list
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Finding Your Way Around Optimum Control
Updated
Updated: Monday, July 27, 2026 basics getting started navigation oc pro optimum control toolbar
General Email Issues
8
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Outlook Keeps Prompting for Password First Steps
Updated
Updated: Monday, July 27, 2026 credentials email login outlook password prompt
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Reduce Mailbox Size
Updated
Updated: Monday, July 27, 2026 mailbox mailbox full unable to send mail
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Setting up email for Hilton email accounts
Updated: Thursday, February 5, 2026
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Setting Up a Phone For Access To Email
Updated
Updated: Monday, July 27, 2026 android email setup argus email setup email iphone iphone email setup new email address outlook phone phone email setup
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Access Email Online
Updated
Updated: Monday, July 27, 2026 access email email at home email online owa
Not Able To Send\Receive Email
2
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Copier will not send scans via email
Updated
Updated: Monday, July 27, 2026 copier email scanning
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Unable To Send Or Receive Email
Updated
Updated: Monday, July 27, 2026 email email not working outlook receive email send email
Computer
Mouse\Keyboard
1
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Mouse or Keyboard Issues
Updated
Updated: Monday, July 27, 2026 keyboard keyboard not working mouse mouse not working usb wireless
Monitor Issue
1
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Monitor is not working well or not working at all
Updated
Updated: Monday, July 27, 2026 monitor monitor blurry monitor not turning on monitor turning off
Internet
Web Page will not load
1
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Unable to Use Internet
Updated
Updated: Monday, July 27, 2026 interent lan network no access outage web page will not load
Other
1
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⇅
How To Login To Yardi
Updated
Updated: Monday, July 27, 2026 authenticator yardi yardi access yardi app
Squirrel
Interface\Mobility
1
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⇅
Things to keep in mind when Rebooting the Squirrel Server
Updated
Updated: Monday, July 27, 2026 interface mobility opera post tablet vm
General Issues
8
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⇅
Create Squirrel RDP LInk
Updated
Updated: Monday, July 27, 2026 rdp remote access remote desktop connection squirrel squirrel server
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IPad Squirrel Connection Issues
Updated
Updated: Monday, July 27, 2026
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⇅
Squirrel POS Terminal Not Working First Checks
Updated
Updated: Monday, July 27, 2026 pos squirrel squirrel terminal
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⇅
Eldorado Resort Squirrel Technical Guide
Updated
Updated: Monday, July 27, 2026 squirrel squirrel guide squirrel help squirrel printer squirrel tablet squirrel terminal
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Four Points Squirrel Server Location
Updated
Updated: Monday, July 27, 2026 squirrel four points squirrel server location
File Access
OneDrive
1
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⇅
Synchronize SharePoint Document Share to One Drive
Updated
Updated: Monday, July 27, 2026 argus intranet intranet onedrive sharepoint
No Mapped Drive
1
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⇅
How to Map a Drive
Updated
Updated: Monday, July 27, 2026 drive file p drive public public drive
Projects and New Equipment
Order Hardware
2
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⇅
Assign Existing Hardware
Updated
Updated: Monday, July 27, 2026
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⇅
Hardware Request
Updated
Updated: Monday, July 27, 2026 accessories equipment hardware laptop monitor peripherals request speakers
Software Request
1
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⇅
Adobe Acrobat Request
Updated
Updated: Monday, July 27, 2026 acrobat adobe adobe-acrobat license license-request pdf pdf-editing pdf-editor redact software-request