Remember to check the Knowledge Base for a solution before you enter a new ticket.
Knowledge base
General Issues
10
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How to Obtain Visonline System Settings
Updated: Wednesday, February 4, 2026 visionline
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Laptop Dock Issues
Updated
Updated: Tuesday, June 2, 2026 monitor laptop dock docking station mointors no signal dual monitor second screen
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Telus Support Services Contact Numbers
Updated: Wednesday, February 4, 2026
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Sonos Troubleshooting
Updated: Wednesday, February 4, 2026
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Add Argus Properties IT Help Desk To Your Phone
Updated
Updated: Monday, May 25, 2026 jitbit help desk app jitbit url
Printer
User
Create New User
1
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⇅
New User Onboarding Request
New
Updated
Updated: Monday, June 1, 2026 onboarding new-user new-hire hr account-creation
Deactivate User
1
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User Departure / Deactivation Request
New
Updated
Updated: Monday, June 1, 2026 hr offboarding departure termination account-deactivation data-preservation
File Access
1
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⇅
How to Request File or Folder Access
New
Updated
Updated: Monday, June 1, 2026 file sharepoint folders mapped-drive shared-drive permissions
VPN Access
General VPN Issues
1
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⇅
Using FortiClient VPN
New
Updated
Updated: Monday, June 1, 2026 vpn remote access ssl vpn forticlient forti client work from home working remotely connect from home vpn not working vpn not connecting
Help with Login
1
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⇅
Accessing the Argus Hospitality SSL VPN Portal
Updated: Wednesday, February 4, 2026 vpn remote access vpn help ssl vpn remote file access
Opera
Interfaces
2
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⇅
Opera Interface Server Migration
Updated: Wednesday, February 4, 2026 interface
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Opera Interface Documentation and Troubleshooting
Updated: Wednesday, February 4, 2026 interface opera opera squirre
Program Access
3
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⇅
Opera Cloud - Common Issues
New
Updated
Updated: Friday, May 22, 2026
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Opera - Microsoft Edge Instructions
Updated: Wednesday, February 4, 2026 opera opera access microsoft edge edge windows 11 opera microsoft edge
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Opera URLS's and Property Information
Updated: Wednesday, February 4, 2026 interface opera opera access opera web page ifc oxi opera interface
Lightspeed
Credit Cards
1
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⇅
Enabling and Configuring Lane ID
Updated: Wednesday, February 4, 2026 credit card lightspeed credit card processing
General Issues
2
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⇅
Unable To Print From Lightspeed
Updated: Wednesday, February 4, 2026 lightspeed lightspeed will not print
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⇅
Installation of Galaxy UX
Updated: Wednesday, February 4, 2026 galaxy galaxy installation
Marriott
General Issues
6
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⇅
Sales Force Configuration - Marriott
Updated: Thursday, February 5, 2026 salesforce
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⇅
CiTy - Microsoft Edge Instructions
Updated: Thursday, February 5, 2026 microsoft edge edge city city edge
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Java Error - SBA\BlueZone
Updated: Thursday, February 5, 2026 bluezone java sba
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BlueZone Access for MARSHA
Updated: Thursday, February 5, 2026 bluezone marsha
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Wireless Phone in Server Room Not Working - Four Points
Updated: Thursday, February 5, 2026 cordless phone not working four points cordless not working cordless not working server room phone not working server room phone
Mobile Devices
General Issues
1
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⇅
Setting Up Microsoft Authenticator on a New Phone
New
Updated
Updated: Monday, June 1, 2026 authenticator mfa new-phone 2fa phone microsoft-authenticator
Phones
General Issues
2
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⇅
Four Points Guest Phone Troubleshooting Guide
Updated
Updated: Tuesday, June 2, 2026 phone
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⇅
Hampton Phone Operation Documentation
Updated: Thursday, February 5, 2026 hilton phones phone troubleshooting
Microsoft Teams
General Issues
1
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⇅
Introduction to Microsoft Teams
Updated
Updated: Monday, May 25, 2026 teams video chat teams meeting create team
Onq
Rate and Inventory
1
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⇅
OnQ Rate and Inventory Screen Resolution Error while using Citrix
Updated
Updated: Monday, June 1, 2026
Wi-Fi
Software Issues
General Email Issues
8
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⇅
Outlook Keeps Prompting for Password — First Steps
New
Updated
Updated: Monday, June 1, 2026 email outlook password login credentials prompt
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⇅
Reduce Mailbox Size
Updated
Updated: Tuesday, June 2, 2026 mailbox mailbox full unable to send mail
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⇅
Setting up email for Hilton email accounts
Updated: Thursday, February 5, 2026
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⇅
Setting Up a Phone For Access To Email
Updated
Updated: Monday, June 1, 2026 email outlook new email address phone email setup iphone email setup android email setup argus email setup iphone phone
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⇅
Access Email Online
Updated
Updated: Monday, June 1, 2026 access email email online owa email at home
Not Able To Send\Receive Email
2
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⇅
Copier will not send scans via email
Updated: Thursday, February 5, 2026 email copier scanning
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⇅
Unable To Send Or Receive Email
Updated
Updated: Tuesday, June 2, 2026 email email not working send email receive email outlook
Computer
Mouse\Keyboard
1
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⇅
Mouse or Keyboard Issues
Updated
Updated: Monday, June 1, 2026 mouse keyboard mouse not working keyboard not working wireless usb
Monitor Issue
1
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⇅
Monitor is not working well or not working at all
Updated
Updated: Monday, May 25, 2026 monitor monitor blurry monitor not turning on monitor turning off
Internet
Web Page will not load
1
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⇅
Unable to Use Internet
Updated
Updated: Monday, June 1, 2026 interent network no access web page will not load lan outage
Other
1
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⇅
How To Login To Yardi
Updated: Thursday, February 5, 2026 yardi yardi app authenticator yardi access
Squirrel
Interface\Mobility
1
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⇅
Things to keep in mind when Rebooting the Squirrel Server
Updated: Thursday, February 5, 2026 tablet vm mobility interface post opera
General Issues
7
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⇅
IPad Squirrel Connection Issues
New
Updated
Updated: Friday, May 22, 2026
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⇅
Squirrel POS Terminal Not Working — First Checks
New
Updated
Updated: Monday, June 1, 2026 squirrel pos squirrel terminal
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⇅
Eldorado Resort Squirrel Technical Guide
Updated: Thursday, February 5, 2026 squirrel squirrel printer squirrel guide squirrel terminal squirrel tablet squirrel help
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⇅
Four Points Squirrel Server Location
Updated: Thursday, February 5, 2026 squirrel four points squirrel server location
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⇅
Restart Tablet VM's for Squirrel Mobility
Updated: Thursday, February 5, 2026 squirrel tablet tablets vmware squirrel mobility
File Access
OneDrive
1
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⇅
Synchronize SharePoint Document Share to One Drive
Updated
Updated: Tuesday, May 26, 2026 sharepoint onedrive intranet argus intranet
No Mapped Drive
1
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⇅
How to Map a Drive
Updated: Thursday, February 5, 2026 p drive drive public public drive file
Projects and New Equipment
Order Hardware
2
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⇅
Assign Existing Hardware
New
Tuesday, May 26, 2026
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⇅
Hardware Request
New
Updated
Updated: Monday, June 1, 2026 monitor hardware request laptop accessories speakers peripherals equipment
Software Request
1
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⇅
Adobe Acrobat Request
New
Updated
Updated: Monday, June 1, 2026 adobe acrobat adobe-acrobat license license-request software-request pdf pdf-editor pdf-editing redact