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Book4Time — Gift Certificates: Checking Balances and Managing GCs

Creation date: 8/19/2026 4:09 PM    Updated: 8/19/2026 4:09 PM
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Argus IT Help Desk · Book4Time
Gift Certificates: Checking Balances and Managing GCs
Balance checks are self-serve; edits go through GC management; sales happen at POS.
📍 Customers → GC inquiry / GC management
ℹ
Guests buy and redeem gift certificates ("GCs") constantly. Balance checks are self-serve for staff; edits go through GC management; sales happen at POS.
🎁  The three GC tasks
1
Balance check: open Customers → GC inquiry, swipe the card or type the GC number (or click "search by name"), and the balance displays. Click Accept to close.
2
Edit a GC: open Customers → GC management, enter or swipe the GC number, click Continue, and adjust per the on-screen options.
3
Selling a GC happens through Point-of-sale on a register-connected computer.
4
A customer's GCs are also visible on their profile under the G.C. tab.
⚠
Redeeming a GC as payment currently doesn't work here
It requires the GC tender to be attached at the location — it currently is not. Escalate to management if a guest presents one for payment.
🔍  Worth knowing
  • GC types and issue reasons are configured under System Settings → POS Settings (G.C. Types, G.C. Reasons).
  • Managers track liability with GC Aging Summary and GC Redemption reports.
🆘  Need help?
For anything you can't resolve, submit an Argus IT ticket first — include what you were doing, the screen you were on, and the exact message. Vendor support (24/7, for when IT directs you there): Book4Time / Agilysys · 1-800-487-4783 · book4timesupport@agilysys.com · support.book4time.com.
ArgusIT KB# 31013 · Tags: book4time · gift certificate · gc · balance
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