Remember to check the Knowledge Base for a solution before you enter a new ticket.

✕
HelpDesk
sign in

Book4Time — Member Check-In and Coupons

Creation date: 8/19/2026 4:09 PM    Updated: 8/19/2026 4:09 PM
Print...
Argus IT Help Desk · Book4Time
Member Check-In and Coupons
Fast lookup with photo verification — and validating campaign coupons at the desk.
📍 Customers → Member check-in / coupon screens
ℹ
Members (gym/wellness memberships) check in via a fast lookup screen with photo verification. Coupons from marketing campaigns are validated at the desk.
🎖  The tasks
1
Member check-in: open Customers → Member check-in, search by last name or membership number, confirm the photo, and check the displayed membership, expiry date, last visit and previous visits before admitting.
2
Coupon checks: use Customers → Coupon inquiry or Marketing coupon inquiry to validate a coupon code a guest presents.
3
Referral coupons are issued/looked up under Customers → Referral coupon.
⚠
Member shows as expired?
Direct them to a manager rather than turning them away — the expiry may just need renewal processing.
🔍  Worth knowing
  • Membership profiles and billing defaults are configured by admins under Admin → Membership Management.
  • Membership Billing Summary and Membership Expiration List reports support renewals outreach.
🆘  Need help?
For anything you can't resolve, submit an Argus IT ticket first — include what you were doing, the screen you were on, and the exact message. Vendor support (24/7, for when IT directs you there): Book4Time / Agilysys · 1-800-487-4783 · book4timesupport@agilysys.com · support.book4time.com.
ArgusIT KB# 31014 · Tags: book4time · member · membership · coupon
Get help for this page Powered by Jitbit HelpDesk