Unable to Use Internet

You are having trouble accessing the Internet today?  Well lets try to fix that.

First it needs to be determined if you are just having an issue accessing one web page or no pages will load.  If you are viewing this article then I suspect you have internet access.  

If you are accessing this from a different computer then let us go through a few trouble shooting steps.

1.  First check the lower right corner of the screen and make sure that there is not an X  though the computer symbol  that sits beside the speaker and icon and computer time.  If there is an X check to make sure that the Ethernet cable is attached securely at the back of the computer and that the light is flashing at its port on the computer (the cable looks like a large telephone cable).

2. If the above checks out try accessing https://www.google.com.  If this does not work  then there may be an issue for Google is the gold standard for access.

3. Now to test if this is a DNS issue if the above fails try too go to https://8.8.8.8.  This is the address for Google.  It may throw some errors but just keep going forward.  You will eventually get to Google if all is right with the world.

4. A final step will be to press the Windows Key and type CMD.  Your first result should be Command Prompt.  Click this and in the black box that appears type PING 8.8.8.8. 

If the Ping fails then you have gone as far as you can.  Give your support technician all the information you can and they will take it from there.

I hope this helped.

Vincent Kruggel

February 7, 2019

ArgusIT KB #100002