Guest WiFi Connection Issues
Wi-Fi access while fantastic for staff and guests alike can be troubling when it does not work. Here are a few steps to go through to make sure that the guest is happy and you do not have a bad day.
1. Is the guest connecting to the proper network? Our hotels can have Guest and Visitor access, and in some cases staff\admin networks. Make sure that they are connecting to the proper network. Also verify with your own phone that you can connect to the network. If you are unable to connect then try the same troubleshooting steps below.
2. Now once the network is selected it can take a few seconds for the landing page\captive portal to load. It may even require opening a webrowser and searching for a random site. This can activate the loading of the captive portal. If the portal does not load. Try connecting to the network again.
4. If this still does not work, go into Wi-Fi settings on the Guest's device and forget the network. Then try to reconnect. If the device will still not connect then restart the device. If it still does not connect and you are unable to also connect then call the 24 hour support line for the hotel's WiFi access vendor. If you are able to connect but the Guest is unable then there is a 99% chance it is the guest's device. They will say that they never have issues, that this is the very first time, but if you are connecting with no issues then the problem is the guest device.
5. If this is a Windows device there is one final step to do. Press the Windows key and type Troubleshoot an option of the same name will appear. Press Enter. The select Network Adapter and then select Wi-Fi. You will then run through the windows troubleshooter for the devices Wi-Fi adapter. If nothing is corrected then you are now out of luck. At least you tried.
Vincent Kruggel
February 28, 2019
ArgusIT KB# 10010