Access Your Email Online

ℹ️ You can access your company email from any device with a web browser — your home computer, a friend's laptop, a hotel computer, a tablet — by going to outlook.com and signing in. The whole process takes about a minute, provided you have your authenticator phone with you. Read the next two sections first.

⚠️ Before You Start — Two Things That Will Block You

1. You need your MFA phone

Every company email account requires multi-factor authentication. When you sign in to outlook.com, you'll be prompted to approve the sign-in using Microsoft Authenticator on your phone — the same phone you set up MFA on for your workstation.

No phone = no email. If your authenticator phone is at home and you're at work, or vice versa, or it's lost / broken / dead, you won't get past sign-in. You'll need to either:

• Get to the phone first, or
• Submit a ticket so Argus IT can reset your MFA (this takes time and isn't instant).

2. ⚠️ If you're outside Canada — STOP and read this

🛑 Argus uses a security system called Huntress that automatically locks any account showing unexpected sign-in activity from outside Canada. If you're traveling and try to sign in to your email from another country WITHOUT having told Argus IT first, your account WILL be locked. This is a security feature, not a glitch — it protects you from someone in another country who's stolen your credentials.

Before you travel internationally:

• Submit a ticket to Argus IT with your travel dates and the country (or countries) you'll be in.
• We'll mark the trip in the security system so the Huntress check doesn't fire.
• If you forgot to do this and your account is now locked, submit a ticket as soon as you can — we can unlock it once we confirm the sign-in attempt was actually you.

Trips inside Canada don't need notification — only international travel.

🌐 The Steps

All Argus properties are now on Microsoft 365, so the process is the same regardless of which property's email domain you have (argusproperties.ca, eldoradoresort.ca, fourpointskelowna.com, etc.).

Step 1: Open outlook.com

In any web browser, go to:

https://www.outlook.com

You may see a Microsoft sign-in page directly, or a marketing landing page with a Sign in button at the top right. Click Sign in if needed.

Step 2: Enter your full company email address

Type your full company email address (the one ending in @argusproperties.ca, @eldoradoresort.ca, @fourpointskelowna.com, etc.) and click Next.

💡 Use your full email address. The old "arguspro\username" format is no longer used.

Step 3: Enter your password

Enter the same password you use to sign in to your workstation, then click Sign in.

Step 4: Approve MFA on your phone

Microsoft Authenticator on your phone will pop up and ask you to approve the sign-in. The web page will show you a two-digit number — type that number into the Authenticator prompt on your phone, then approve.

If the prompt didn't come through, check that:

• Your phone has internet connection (Wi-Fi or cellular).
• The Authenticator app is installed and signed in.
• You're approving the correct prompt (you may see older expired ones — only the latest matters).

Step 5: You're in

Outlook on the web looks like a slightly simplified version of Outlook on your workstation — the same inbox, calendar, contacts. You can read, reply, compose, and attach files just like normal.

🔐 Using a Public or Shared Computer? Read This

If you're on a computer you don't own — a hotel business centre, a library, a friend's machine — please:

• Sign out when you're done. Click your initials/photo in the top-right corner → Sign out.
• Don't tick "Stay signed in" at the sign-in screen.
• Close the browser after signing out (some browsers keep session data otherwise).
• Don't save the password if the browser asks.

If you forgot to sign out, you can sign out remotely from any other device by going to office.com → your account → sign out everywhere. Or submit a ticket and Argus IT can force-sign-out your account.

🛠️ Common Problems

"Wrong password" but you're sure it's right

• Check Caps Lock.
• If you recently changed your password on your workstation, it can take up to 30 minutes for the change to sync to Outlook on the web. Wait and try again. (See Password Policies for Argus Hospitality, KB# 10005.)
• After 5 wrong attempts your account is locked for 15 minutes. Wait it out — don't keep trying.

"Account locked" or "Sign in blocked"

• If you're outside Canada — this is almost certainly Huntress. Submit a ticket with your location and travel dates.
• If you're in Canada — your account may be locked due to too many wrong password attempts. Wait 15 minutes; if it persists, submit a ticket.

MFA prompt isn't coming through

• Open the Authenticator app manually on your phone — sometimes the push notification fails but the prompt is waiting inside the app.
• Check that your phone has signal / Wi-Fi.
• If the prompt still doesn't appear, you can click "I can't use my Microsoft Authenticator app right now" on the sign-in page to try an alternative method (text, call, etc.) IF you set those up. If you didn't, you'll need IT to help.

"We don't recognize this device" or repeated MFA prompts

• This is normal on a device you've never signed in from before. Approve the MFA each time — it'll only ask once per session.
• If you're seeing it constantly on the same device, your browser may be deleting cookies. Try a different browser.

Got a new phone and Authenticator isn't set up yet

• See Setting Up Microsoft Authenticator on a New Phone (KB-190001).

The page won't load at all

• Check that you typed outlook.com, not outlook.com with a typo (e.g. outlok.com).
• Try a different browser (Chrome, Edge, Firefox, Safari).
• Try from a different network — some public Wi-Fi blocks Microsoft sites.

🆘 When to Submit a Ticket

Submit a ticket if:

• You can't access your authenticator phone and need MFA reset.
• Your account is locked (especially if you've recently traveled internationally).
• You're about to travel internationally — let us know in advance so Huntress doesn't lock you out.
• You've followed the steps above and you still can't sign in.
• You suspect someone else has used your account.

When submitting:

• Mention which property/email domain you're on.
• Mention your location if you're traveling.
• Mention whether you've changed your password recently.
• Don't include your password in the ticket. Argus IT will never ask for it.

💡 No email = how do I submit a ticket? Email helpdesk@argushospitality.jitbit.com from a personal email account, or have a colleague submit one on your behalf. Mention that you can't sign in to your work email so we know to reply to the personal address you used.

Related Articles

• Setting Up Microsoft Authenticator on a New Phone (KB-190001)
• Add Company Email to Your Phone (KB-130005)
• Password Policies for Argus Hospitality (KB# 10005)
• The Basics to Try When You Have a Problem (KB# 10001)
• How to Fill Out a Ticket (KB# 10002)

ArgusIT KB# 130004 | Original: March 27, 2019 (Vincent Kruggel) | Previously revised: October 15, 2020 | Rebuilt: May 25, 2026

Tags: access email, email at home, email online, outlook web, owa, mfa, huntress, traveling