Copier will not send scans via email

- Does the copier have access to the network?  If you can send a print job too it then this question is answered right away.

- Do you have access to the Internet on your workstation?  If the answer is yes then the copier most likely has access also.

- Have you checked your Junk Mail Folder?  Office 365 is used as the email client for the copiers and it does not like anonymous email addresses (info@fourpointskelowna is on example).  It will dump these emails in the Junk Mail folder unless you instruct is otherwise.

- Is your email too large? Office 365 and newer versions of Exchange can support files of up too 150MB.  If you have scanned a large document it may be too large for the email service to send.

The last place to check is the settings on the copier itself.  This can be done by IT services or the vendor for the copier, you will most likely not have access to these settings.  Here are the settings that they will need to verify:

- SMTP RX will need to be enabled

- SMTP server:  smtp.office365.com

- Email Address:  This is the account that you want the emails to be sent from.

- TLS (SMTP TX) will need to be enabled

- SMTP Authentication will need to be enabled and a username\password will be required.  Please use the same email account that you used above and the correct password for this account.

- Port Number for SMTP needs to be 587.  It is set to the default of 25 on most devices.