Remember to check the Knowledge Base for a solution before you enter a new ticket.

✕
HelpDesk
sign in

How to Request File or Folder Access

Creation date: 5/20/2026 2:08 PM    Updated: 7/27/2026 8:47 AM   file folders mapped-drive permissions shared-drive sharepoint
Print...
Argus IT Help Desk · File Access
How to Request File or Folder Access
Shared folders, mapped drives, SharePoint — one form covers them all.
✋
Access will NOT be granted until this form is complete
The single most important field is whose access we should copy from. Without it we can't reliably match permissions to your role.
ℹ
Use this for access to a shared folder, mapped drive, SharePoint site, OneDrive shared folder, or any other shared resource — new access or changes to existing access.
📋  The form — copy into your ticket and fill in
FILE / FOLDER ACCESS REQUEST
============================

User who needs access:
User's email address:
Job title:
Property / venue / department:

WHAT DO YOU NEED ACCESS TO? - REQUIRED
Resource name or location:
(Examples: "S:\Argus Hospitality\Finance\2026 Budgets", "Hotel Eldorado
Operations SharePoint site", "Maestro's Recipe Library", etc.)
If you know the exact path or URL, include it:

COPY ACCESS FROM - REQUIRED
Whose existing access should we copy?
(Someone in a similar role who already has the access you need.)
Copy access from:
If you don't know anyone with the same access, explain who you'd
expect would have it (e.g., "any other manager at Hotel Eldorado").

ACCESS LEVEL - REQUIRED
[ ] Read-only (view files, but cannot modify, save, or delete)
[ ] Full edit access (read, write, modify, delete)
[ ] Specific permissions - explain:

DURATION
[ ] Permanent - this is now part of my role
[ ] Temporary - needed until: ___________ (date)
[ ] For a specific project - name and expected end date:

APPROVAL - REQUIRED
Has this been approved by the resource owner or your manager?
[ ] Yes - approved by: ___________
[ ] Not yet - please contact the resource owner for approval

REASON FOR REQUEST
Briefly explain why this access is needed for your work:
👥  Why "copy access from" matters
Argus IT manages access with a reference-user model: "copy access from Jane Doe" mirrors her access groups, mapped drives, SharePoint memberships, and folder permissions in a single operation — the fastest, most accurate way, and how it's always been done here.
Without a reference user, each folder, drive, and site has to be identified individually — a 5-minute request becomes hours of investigation.
💡 Genuinely don't know who has the access? That's fine — say so in the form and we'll identify a reference user with your manager, or escalate to the resource owner if the access doesn't exist yet.
🚫  Common mistakes
  • "Give me access to everything" — there is no "everything" permission.
  • "Same as my old role" — moved roles? Name a current colleague in the NEW role, not your past access.
  • No approval source — sensitive resources (Finance, HR, executive folders) require the resource owner's confirmation.
  • Vague descriptions — "the shared drive" isn't specific; there are dozens. Give the path, name, or context.
  • Someone else's OneDrive — OneDrive is personal; we can't grant access without the owner's explicit consent. Shared documents belong on SharePoint or a shared drive.
✅  What happens next
1
Ticket reviewed; missing info gets a reply.
2
We verify the reference user's access matches the request.
3
Resource-owner approval is obtained if required.
4
Access granted — usually same business day; up to 2 for sensitive resources.
5
You get a confirmation when it's active.
💡 Some changes (especially on-prem file shares) need you to sign out and back in before they take effect — we'll tell you if that applies.
🔗  Related
New User Onboarding Request (KB-30001) · User Off-Boarding Request
ArgusIT KB# 30003 · Tags: file · sharepoint · folders · mapped-drive · shared-drive · permissions
Get help for this page Powered by Jitbit HelpDesk