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Hardware Request

Creation date: 5/21/2026 4:03 PM    Updated: 7/27/2026 8:47 AM   accessories equipment hardware laptop monitor peripherals request speakers
Argus IT Help Desk · Hardware
Requesting New Hardware
Laptops, monitors, accessories — complete form + manager approval, or the order waits.
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Hardware will NOT be ordered until the form is complete AND manager approval is confirmed
Incomplete requests go on hold. Lead times depend on Argus IT stock — submit as early as possible; last-minute requests can't be guaranteed.
🧭  Is this the right form?
✅ Yes, use this form if
You need new hardware for an existing Argus staff member — replacement, additional, or specialty equipment, including Squirrel POS hardware (iPads, terminals, receipt printers).
❌ No — use a different article if
You're onboarding a brand-new employee → New User Onboarding Request (KB-30001; hardware is captured there). Your existing hardware is broken → submit a troubleshooting ticket instead (printers → KB-20001, Squirrel → KB-170009).
📋  The form — copy into your ticket and fill in
HARDWARE REQUEST
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REQUESTER (who is submitting this ticket)
Your name:
Your email:
Your job title:
Your department / property:

RECIPIENT (who will use the hardware)
[ ] Same as requester
[ ] Someone else - name, email, job title, property below:

HARDWARE TYPE - REQUIRED
[ ] Laptop        [ ] Desktop
[ ] Monitor (quantity and size if known):
[ ] Docking station   [ ] Keyboard   [ ] Mouse
[ ] Headset - [ ] wired [ ] wireless
[ ] Webcam
[ ] Company cell phone (requires HR / management approval)
[ ] Tablet / iPad (Squirrel iPad, or general business tablet)
[ ] Squirrel POS terminal (fixed) - venue and station:
[ ] Squirrel receipt printer - venue:
[ ] Other - describe:

MODEL / SPECIFICATIONS
[ ] Standard issue (recommended)
[ ] Specific model required - describe and explain why:
For laptops:
[ ] Standard user (Office, email, browser)
[ ] Power user (heavy spreadsheets, design software) - justification required

REASON FOR REQUEST - REQUIRED
[ ] Replacement (failing, lost, or stolen - describe)
[ ] Additional equipment for existing role
[ ] New role assignment requiring different hardware
[ ] Project-specific   [ ] Other

If REPLACEMENT: asset tag of device being replaced (if known):
[ ] Will be returned to IT
[ ] Lost / stolen (incident report submitted: [ ] Yes [ ] No)
[ ] Already broken / unusable

TIMELINE
When is this needed by:
Is this urgent (operations-affecting): [ ] Yes [ ] No - if yes, why:

SHIPPING / DELIVERY ADDRESS - REQUIRED
Property / location:
Attention to (full name):
Full address (building, room, gate code if relevant):

DEPARTMENT / BUDGET CODE
Department or cost center to charge:
GL code (if known):

APPROVAL - REQUIRED
Approved by (manager name and email):
Approval date:
Has the manager been notified this ticket is going in?
[ ] Yes - expecting it   [ ] Not yet - IT may contact them

ADDITIONAL NOTES
(Accessibility needs, software requirements, travel schedule, etc.)
🕑  Standard lead times
Approximate, once the request is complete and approved — and assuming stock on hand. Out of stock = 5+ business days minimum, often longer:
  • Standard laptop / desktop (from stock): 3–5 business days
  • Standard monitor: 2–3 business days
  • Accessories (keyboards, mice, headsets, webcams): 2–5 business days
  • Squirrel POS hardware: 7 business days minimum; longer for non-standard
  • Non-standard / specialty: 1–4 weeks depending on vendor
  • Company cell phones: 5–10 business days (HR/management approval + carrier provisioning)
💡 Urgent operations-affecting requests are handled as fast as possible — but can't bypass approval, stock, and provisioning realities. Standard issue deploys in days; specialty models take weeks — most users are well-served by standard.
🚫  Common mistakes
  • No manager approval — the most common cause of delays. Get it first, then submit.
  • "Just like Jane's setup" — helpful context, but name the model or describe the use case; Jane's config may not fit (or be available).
  • No shipping address — especially remote properties; without it nothing ships.
  • Brand-new just-released models — can take weeks or months through procurement. Need it soon? Standard issue.
  • Mixing requests with troubleshooting — broken device = separate ticket; mixing slows both.
  • Using this form for a new employee — onboarding is KB-30001.
✅  What happens next — and after delivery
1
Ticket reviewed; missing info or approval gets a reply.
2
Manager confirmed if needed.
3
Hardware reserved from stock, or ordered from the vendor.
4
Device is asset-tagged (note the number for future tickets), configured with standard Argus software and M365 sign-in, and tested.
5
Shipped or made available for pickup per your instructions; recipient gets a setup confirmation.
💡 After you receive it: record the asset tag · test within 5 business days so DOA/warranty issues can go back to the vendor · and return the old device promptly if this was a replacement — "just in case" hoarding stops it being refurbished for the next person.
🔗  Related
New User Onboarding Request (KB-30001) · User Off-Boarding Request · Printer Not Printing (KB-20001) · Squirrel POS Terminal Not Working (KB-170009)
ArgusIT KB# 200001 · Tags: hardware · laptop · monitor · accessories · request · equipment