|
Argus IT Help Desk · Hardware
Requesting New Hardware
Laptops, monitors, accessories — complete form + manager approval, or the order waits.
🧭 Is this the right form?
✅ Yes, use this form if You need new hardware for an existing Argus staff member — replacement, additional, or specialty equipment, including Squirrel POS hardware (iPads, terminals, receipt printers). ❌ No — use a different article if You're onboarding a brand-new employee → New User Onboarding Request (KB-30001; hardware is captured there). Your existing hardware is broken → submit a troubleshooting ticket instead (printers → KB-20001, Squirrel → KB-170009). 📋 The form — copy into your ticket and fill in
HARDWARE REQUEST ================ REQUESTER (who is submitting this ticket) Your name: Your email: Your job title: Your department / property: RECIPIENT (who will use the hardware) [ ] Same as requester [ ] Someone else - name, email, job title, property below: HARDWARE TYPE - REQUIRED [ ] Laptop [ ] Desktop [ ] Monitor (quantity and size if known): [ ] Docking station [ ] Keyboard [ ] Mouse [ ] Headset - [ ] wired [ ] wireless [ ] Webcam [ ] Company cell phone (requires HR / management approval) [ ] Tablet / iPad (Squirrel iPad, or general business tablet) [ ] Squirrel POS terminal (fixed) - venue and station: [ ] Squirrel receipt printer - venue: [ ] Other - describe: MODEL / SPECIFICATIONS [ ] Standard issue (recommended) [ ] Specific model required - describe and explain why: For laptops: [ ] Standard user (Office, email, browser) [ ] Power user (heavy spreadsheets, design software) - justification required REASON FOR REQUEST - REQUIRED [ ] Replacement (failing, lost, or stolen - describe) [ ] Additional equipment for existing role [ ] New role assignment requiring different hardware [ ] Project-specific [ ] Other If REPLACEMENT: asset tag of device being replaced (if known): [ ] Will be returned to IT [ ] Lost / stolen (incident report submitted: [ ] Yes [ ] No) [ ] Already broken / unusable TIMELINE When is this needed by: Is this urgent (operations-affecting): [ ] Yes [ ] No - if yes, why: SHIPPING / DELIVERY ADDRESS - REQUIRED Property / location: Attention to (full name): Full address (building, room, gate code if relevant): DEPARTMENT / BUDGET CODE Department or cost center to charge: GL code (if known): APPROVAL - REQUIRED Approved by (manager name and email): Approval date: Has the manager been notified this ticket is going in? [ ] Yes - expecting it [ ] Not yet - IT may contact them ADDITIONAL NOTES (Accessibility needs, software requirements, travel schedule, etc.) 🕑 Standard lead times
Approximate, once the request is complete and approved — and assuming stock on hand. Out of stock = 5+ business days minimum, often longer:
💡 Urgent operations-affecting requests are handled as fast as possible — but can't bypass approval, stock, and provisioning realities. Standard issue deploys in days; specialty models take weeks — most users are well-served by standard.
🚫 Common mistakes
✅ What happens next — and after delivery
💡 After you receive it: record the asset tag · test within 5 business days so DOA/warranty issues can go back to the vendor · and return the old device promptly if this was a replacement — "just in case" hoarding stops it being refurbished for the next person.
🔗 Related
New User Onboarding Request (KB-30001) · User Off-Boarding Request · Printer Not Printing (KB-20001) · Squirrel POS Terminal Not Working (KB-170009)
ArgusIT KB# 200001 · Tags: hardware · laptop · monitor · accessories · request · equipment
|