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Hardware Request

Creation date: 5/21/2026 4:03 PM    Updated: 7/27/2026 8:47 AM   accessories equipment hardware laptop monitor peripherals request speakers
Argus IT Help Desk · Hardware
Requesting New Hardware
Laptops, monitors, accessories — complete form + manager approval, or the order waits.
Hardware will NOT be ordered until the form is complete AND manager approval is confirmed
Incomplete requests go on hold. Lead times depend on Argus IT stock — submit as early as possible; last-minute requests can't be guaranteed.
🧭  Is this the right form?
✅ Yes, use this form if
You need new hardware for an existing Argus staff member — replacement, additional, or specialty equipment, including Squirrel POS hardware (iPads, terminals, receipt printers).
❌ No — use a different article if
You're onboarding a brand-new employee → New User Onboarding Request (KB-30001; hardware is captured there). Your existing hardware is broken → submit a troubleshooting ticket instead (printers → KB-20001, Squirrel → KB-170009).
📋  The form — copy into your ticket and fill in
HARDWARE REQUEST
================

REQUESTER (who is submitting this ticket)
Your name:
Your email:
Your job title:
Your department / property:

RECIPIENT (who will use the hardware)
[ ] Same as requester
[ ] Someone else - name, email, job title, property below:

HARDWARE TYPE - REQUIRED
[ ] Laptop        [ ] Desktop
[ ] Monitor (quantity and size if known):
[ ] Docking station   [ ] Keyboard   [ ] Mouse
[ ] Headset - [ ] wired [ ] wireless
[ ] Webcam
[ ] Company cell phone (requires HR / management approval)
[ ] Tablet / iPad (Squirrel iPad, or general business tablet)
[ ] Squirrel POS terminal (fixed) - venue and station:
[ ] Squirrel receipt printer - venue:
[ ] Other - describe:

MODEL / SPECIFICATIONS
[ ] Standard issue (recommended)
[ ] Specific model required - describe and explain why:
For laptops:
[ ] Standard user (Office, email, browser)
[ ] Power user (heavy spreadsheets, design software) - justification required

REASON FOR REQUEST - REQUIRED
[ ] Replacement (failing, lost, or stolen - describe)
[ ] Additional equipment for existing role
[ ] New role assignment requiring different hardware
[ ] Project-specific   [ ] Other

If REPLACEMENT: asset tag of device being replaced (if known):
[ ] Will be returned to IT
[ ] Lost / stolen (incident report submitted: [ ] Yes [ ] No)
[ ] Already broken / unusable

TIMELINE
When is this needed by:
Is this urgent (operations-affecting): [ ] Yes [ ] No - if yes, why:

SHIPPING / DELIVERY ADDRESS - REQUIRED
Property / location:
Attention to (full name):
Full address (building, room, gate code if relevant):

DEPARTMENT / BUDGET CODE
Department or cost center to charge:
GL code (if known):

APPROVAL - REQUIRED
Approved by (manager name and email):
Approval date:
Has the manager been notified this ticket is going in?
[ ] Yes - expecting it   [ ] Not yet - IT may contact them

ADDITIONAL NOTES
(Accessibility needs, software requirements, travel schedule, etc.)
🕑  Standard lead times
Approximate, once the request is complete and approved — and assuming stock on hand. Out of stock = 5+ business days minimum, often longer:
  • Standard laptop / desktop (from stock): 3–5 business days
  • Standard monitor: 2–3 business days
  • Accessories (keyboards, mice, headsets, webcams): 2–5 business days
  • Squirrel POS hardware: 7 business days minimum; longer for non-standard
  • Non-standard / specialty: 1–4 weeks depending on vendor
  • Company cell phones: 5–10 business days (HR/management approval + carrier provisioning)
💡 Urgent operations-affecting requests are handled as fast as possible — but can't bypass approval, stock, and provisioning realities. Standard issue deploys in days; specialty models take weeks — most users are well-served by standard.
🚫  Common mistakes
  • No manager approval — the most common cause of delays. Get it first, then submit.
  • "Just like Jane's setup" — helpful context, but name the model or describe the use case; Jane's config may not fit (or be available).
  • No shipping address — especially remote properties; without it nothing ships.
  • Brand-new just-released models — can take weeks or months through procurement. Need it soon? Standard issue.
  • Mixing requests with troubleshooting — broken device = separate ticket; mixing slows both.
  • Using this form for a new employee — onboarding is KB-30001.
✅  What happens next — and after delivery
1
Ticket reviewed; missing info or approval gets a reply.
2
Manager confirmed if needed.
3
Hardware reserved from stock, or ordered from the vendor.
4
Device is asset-tagged (note the number for future tickets), configured with standard Argus software and M365 sign-in, and tested.
5
Shipped or made available for pickup per your instructions; recipient gets a setup confirmation.
💡 After you receive it: record the asset tag · test within 5 business days so DOA/warranty issues can go back to the vendor · and return the old device promptly if this was a replacement — "just in case" hoarding stops it being refurbished for the next person.
🔗  Related
New User Onboarding Request (KB-30001) · User Off-Boarding Request · Printer Not Printing (KB-20001) · Squirrel POS Terminal Not Working (KB-170009)
ArgusIT KB# 200001 · Tags: hardware · laptop · monitor · accessories · request · equipment