Argus IT Help Desk · Squirrel POS
Set Up a Remote Desktop (RDP) Connection to a Squirrel Server
Create it once, save it to your Desktop, reuse it with a double-click.
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This guide shows cleared staff how to create their own Remote Desktop connection to a property's Squirrel server. You'll set the connection up once, save it, and reuse it — it takes a few minutes. Read the two requirements below before you start.
⚠️ Before you start — two requirements
1. You must be cleared for access first Access to a Squirrel server is granted only to approved staff. If you haven't been cleared, that's the first step — this guide won't work without access.
2. Once cleared, place a ticket for your connection details For security, the server address, username, and password are not published here. Submit a ticket and Argus IT will provide them. The login is a generic login shared by cleared users — but that does NOT mean it can be passed around. Anyone who needs access gets it the same way you did: cleared first, then their own ticket.
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You must set this up yourself Squirrel RDP connections cannot be shared or downloaded — a saved connection file can't be handed to you or sent to someone else. Every person who needs access creates their own connection on their own computer using the steps below. This is a security requirement, not an inconvenience.
🛠️ Creating the connection
1 Open Remote Desktop Connection. Press the Windows key, type Remote Desktop Connection, and open the app (it may appear as just "Remote Desktop" — look for the small computer-monitor icon).
2 Click "Show Options" in the bottom-left corner to expand the window — you need the extra settings.
3 Enter the server and username on the General tab: Computer = the Squirrel server address from your ticket; User name = the username from your ticket. (Password comes later, when you connect.)
4 Turn on the Clipboard. Click the Local Resources tab and make sure Clipboard is checked under "Local devices and resources" — you'll need copy/paste between your computer and the server.
5 Save the connection with the right name. Back on the General tab, click Save As…, choose your Desktop, and name it after the location followed by "Squirrel Server" — e.g. Manteo Squirrel Server, Eldorado Squirrel Server, Four Points Squirrel Server. Clear names matter if you'll have connections to more than one property.
6 Connect. Click Connect and enter the password from your ticket when prompted. 💡 From now on, just double-click the saved file on your Desktop — it opens the connection and prompts for the password. No need to re-enter the server, username, or settings.
🆘 When to submit a ticket
- You've been cleared for access and need the server address, username, and password.
- Your saved connection stops working, or the password is no longer accepted.
- You get an error despite entering everything from your ticket correctly.
Include: which property's Squirrel server · what happens (exact error, screenshot ideal) · confirmation you've been cleared, if this is a first-time request. Never share the Squirrel login or your saved connection with anyone — anyone needing access must be cleared and request details through their own ticket.
ArgusIT KB# 17004 · Tags: squirrel · squirrel server · rdp · remote desktop · remote access
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