Remember to check the Knowledge Base for a solution before you enter a new ticket.
Knowledge base
General Issues
11
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How to Obtain Visonline System Settings
Updated
Updated: Wednesday, February 4, 2026 visionline
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Laptop will not connect to monitors when plugged into dock
Updated
Updated: Wednesday, February 4, 2026
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DMARC Configuration
Updated
Updated: Wednesday, February 4, 2026 #dmarc
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Telus Support Services Contact Numbers
Updated
Updated: Wednesday, February 4, 2026
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Sonos Troubleshooting
Updated
Updated: Wednesday, February 4, 2026
Printer
User
Create New User
1
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Making a request for a new employee account.
Updated
Updated: Wednesday, February 4, 2026 user hire new user new email new employee
VPN Access
Help with Login
1
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Accessing the Argus Hospitality SSL VPN Portal
Updated
Updated: Wednesday, February 4, 2026 vpn remote access vpn help ssl vpn remote file access
Opera
Interfaces
2
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Opera Interface Server Migration
Updated
Updated: Wednesday, February 4, 2026 interface
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Opera Interface Documentation and Troubleshooting
Updated
Updated: Wednesday, February 4, 2026 interface opera opera squirre
Program Access
2
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Opera - Microsoft Edge Instructions
Updated
Updated: Wednesday, February 4, 2026 opera opera access microsoft edge edge windows 11 opera microsoft edge
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Opera URLS's and Property Information
Updated
Updated: Wednesday, February 4, 2026 interface opera opera access opera web page ifc oxi opera interface
Lightspeed
General Issues
2
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Unable To Print From Lightspeed
Updated
Updated: Wednesday, February 4, 2026 lightspeed lightspeed will not print
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Installation of Galaxy UX
Updated
Updated: Wednesday, February 4, 2026 galaxy galaxy installation
Keys
1
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Reset Key Interface for Lightspeed and Visionline
Updated
Updated: Wednesday, February 4, 2026 keys visionline galaxy will not make keys
Credit Cards
1
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Enabling and Configuring Lane ID
Updated
Updated: Wednesday, February 4, 2026 credit card lightspeed credit card processing
Marriott
General Issues
6
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Sales Force Configuration - Marriott
Updated
Updated: Thursday, February 5, 2026 salesforce
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CiTy - Microsoft Edge Instructions
Updated
Updated: Thursday, February 5, 2026 microsoft edge edge city city edge
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Java Error - SBA\BlueZone
Updated
Updated: Thursday, February 5, 2026 bluezone java sba
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BlueZone Access for MARSHA
Updated
Updated: Thursday, February 5, 2026 bluezone marsha
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Wireless Phone in Server Room Not Working - Four Points
Updated
Updated: Thursday, February 5, 2026 cordless phone not working four points cordless not working cordless not working server room phone not working server room phone
Mobile Devices
General Issues
1
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Enroll an Apple Device in Jamf MDM
Updated
Updated: Thursday, February 5, 2026 mdm iphone ipad register
Phones
General Issues
2
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Four Points Guest Phone Troubleshooting Guide
Thursday, January 26, 2023 #fourpointsphones #guest phones #guest
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Hampton Phone Operation Documentation
Updated
Updated: Thursday, February 5, 2026 hilton phones phone troubleshooting
Microsoft Teams
General Issues
1
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Introduction to Microsoft Teams
Updated
Updated: Thursday, February 5, 2026 teams video chat teams meeting create team
Onq
Rate and Inventory
1
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OnQ Rate and Inventory Screen Resolution Error while using Citrix
Updated
Updated: Thursday, February 5, 2026
Wi-Fi
Guest Access Codes
1
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Creating Guest Access Codes - Eleven OS
Updated
Updated: Thursday, February 5, 2026
General Email Issues
7
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Reduce Mailbox Size
Updated
Updated: Thursday, February 5, 2026 mailbox mailbox full unable to send mail
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Setting up email for Hilton email accounts
Updated
Updated: Thursday, February 5, 2026
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Setting Up a Phone For Access To Email
Updated
Updated: Thursday, February 5, 2026 new email address phone email setup iphone email setup android email setup argus email setup
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Access Email Online
Updated
Updated: Thursday, February 5, 2026 access email email online owa email at home
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Register for Office 365 Password Reset
Updated
Updated: Thursday, February 5, 2026 password email password office 365 password reset
Not Able To Send\Receive Email
2
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Copier will not send scans via email
Updated
Updated: Thursday, February 5, 2026 email copier scanning
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Unable To Send Or Receive Email
Updated
Updated: Thursday, February 5, 2026 email email not working send email receive email outlook
Computer
Mouse\Keyboard
1
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My Mouse and or Keyboard are not working
Updated
Updated: Thursday, February 5, 2026 mouse keyboard mouse not working keyboard not working
Monitor Issue
1
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Monitor is not working well of not working at all
Updated
Updated: Thursday, February 5, 2026 monitor monitor blurry monitor not turning on monitor turning off
Internet
Web Page will not load
2
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Fortinet Chrome Extension
Updated
Updated: Thursday, February 5, 2026 web page will not load chrome web page blocked slow web
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Unable to Use Internet
Updated
Updated: Thursday, February 5, 2026 interent network no access web page will not load
Other
1
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How To Login To Yardi
Updated
Updated: Thursday, February 5, 2026 yardi yardi app authenticator yardi access
Squirrel
Interface\Mobility
1
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Things to keep in mind when Rebooting the Squirrel Server
Updated
Updated: Thursday, February 5, 2026 tablet vm mobility interface post opera
General Issues
5
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Eldorado Resort Squirrel Technical Guide
Updated
Updated: Thursday, February 5, 2026 squirrel squirrel printer squirrel guide squirrel terminal squirrel tablet squirrel help
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Four Points Squirrel Server Location
Updated
Updated: Thursday, February 5, 2026 squirrel four points squirrel server location
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Restart Tablet VM's for Squirrel Mobility
Updated
Updated: Thursday, February 5, 2026 squirrel tablet tablets vmware squirrel mobility
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Monaris Gateway Restart
Updated
Updated: Thursday, February 5, 2026 squirrel monaris gateway
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Rules For Squirrel That Everyone Should Follow
Updated
Updated: Thursday, February 5, 2026 squirrel squirrel not working pos squirrel printer squirrel problems
File Access
OneDrive
1
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⇅
Synchronize SharePoint Document Share to One Drive
Updated
Updated: Thursday, February 5, 2026 sharepoint onedrive intranet argus intranet
No Mapped Drive
1
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How to Map a Drive
Updated
Updated: Thursday, February 5, 2026 p drive drive public public drive file