Remember to check the Knowledge Base for a solution before you enter a new ticket.
Knowledge base
General Issues
11
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How to Obtain Visonline System Settings
Updated: Wednesday, February 4, 2026 visionline
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Laptop will not connect to monitors when plugged into dock
Updated: Wednesday, February 4, 2026
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DMARC Configuration
Updated: Wednesday, February 4, 2026 #dmarc
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Telus Support Services Contact Numbers
Updated: Wednesday, February 4, 2026
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Sonos Troubleshooting
Updated: Wednesday, February 4, 2026
Printer
User
Deactivate User
1
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User Departure / Deactivation Request
New
Updated
Updated: Wednesday, May 20, 2026
VPN Access
Help with Login
1
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Accessing the Argus Hospitality SSL VPN Portal
Updated: Wednesday, February 4, 2026 remote access remote file access ssl vpn vpn vpn help
Opera
Program Access
3
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⇅
Opera Cloud - Common Issues
New
Updated
Updated: Friday, May 22, 2026
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Opera - Microsoft Edge Instructions
Updated: Wednesday, February 4, 2026 edge microsoft edge opera opera access opera microsoft edge windows 11
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Opera URLS's and Property Information
Updated: Wednesday, February 4, 2026 ifc interface opera opera access opera interface opera web page oxi
Interfaces
2
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Opera Interface Server Migration
Updated: Wednesday, February 4, 2026 interface
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Opera Interface Documentation and Troubleshooting
Updated: Wednesday, February 4, 2026 interface opera opera squirre
Lightspeed
General Issues
2
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Unable To Print From Lightspeed
Updated: Wednesday, February 4, 2026 lightspeed lightspeed will not print
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Installation of Galaxy UX
Updated: Wednesday, February 4, 2026 galaxy galaxy installation
Keys
1
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⇅
Reset Key Interface for Lightspeed and Visionline
Updated: Wednesday, February 4, 2026 galaxy keys visionline will not make keys
Credit Cards
1
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⇅
Enabling and Configuring Lane ID
Updated: Wednesday, February 4, 2026 credit card credit card processing lightspeed
Marriott
General Issues
6
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Sales Force Configuration - Marriott
Updated: Thursday, February 5, 2026 salesforce
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CiTy - Microsoft Edge Instructions
Updated: Thursday, February 5, 2026 city city edge edge microsoft edge
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Java Error - SBA\BlueZone
Updated: Thursday, February 5, 2026 bluezone java sba
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BlueZone Access for MARSHA
Updated: Thursday, February 5, 2026 bluezone marsha
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Wireless Phone in Server Room Not Working - Four Points
Updated: Thursday, February 5, 2026 cordless not working cordless phone not working four points cordless not working server room phone server room phone not working
Mobile Devices
General Issues
2
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⇅
Setting Up Microsoft Authenticator on a New Phone
New
Updated
Updated: Wednesday, May 20, 2026
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Enroll an Apple Device in Jamf MDM
Updated: Thursday, February 5, 2026 ipad iphone mdm register
Phones
General Issues
2
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Four Points Guest Phone Troubleshooting Guide
Thursday, January 26, 2023 #fourpointsphones #guest phones #guest
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Hampton Phone Operation Documentation
Updated: Thursday, February 5, 2026 hilton phones phone troubleshooting
Microsoft Teams
General Issues
1
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⇅
Introduction to Microsoft Teams
Updated: Thursday, February 5, 2026 create team teams teams meeting video chat
Onq
Rate and Inventory
1
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⇅
OnQ Rate and Inventory Screen Resolution Error while using Citrix
Updated: Thursday, February 5, 2026
Wi-Fi
General Email Issues
8
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⇅
Outlook Keeps Prompting for Password — First Steps
New
Updated
Updated: Wednesday, May 20, 2026
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Reduce Mailbox Size
Updated: Thursday, February 5, 2026 mailbox mailbox full unable to send mail
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Setting up email for Hilton email accounts
Updated: Thursday, February 5, 2026
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Setting Up a Phone For Access To Email
Updated
Updated: Wednesday, May 20, 2026 android email setup argus email setup iphone email setup new email address phone email setup
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Access Email Online
Updated: Thursday, February 5, 2026 access email email at home email online owa
Not Able To Send\Receive Email
2
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Copier will not send scans via email
Updated: Thursday, February 5, 2026 copier email scanning
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Unable To Send Or Receive Email
Updated: Thursday, February 5, 2026 email email not working outlook receive email send email
Computer
Mouse\Keyboard
1
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⇅
My Mouse and or Keyboard are not working
Updated: Thursday, February 5, 2026 keyboard keyboard not working mouse mouse not working
Monitor Issue
1
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Monitor is not working well of not working at all
Updated: Thursday, February 5, 2026 monitor monitor blurry monitor not turning on monitor turning off
Internet
Web Page will not load
2
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Fortinet Chrome Extension
Updated: Thursday, February 5, 2026 chrome slow web web page blocked web page will not load
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Unable to Use Internet
Updated: Thursday, February 5, 2026 interent network no access web page will not load
Other
1
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⇅
How To Login To Yardi
Updated: Thursday, February 5, 2026 authenticator yardi yardi access yardi app
Squirrel
Interface\Mobility
1
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⇅
Things to keep in mind when Rebooting the Squirrel Server
Updated: Thursday, February 5, 2026 interface mobility opera post tablet vm
General Issues
7
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⇅
IPad Squirrel Connection Issues
New
Updated
Updated: Friday, May 22, 2026
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Squirrel POS Terminal Not Working — First Checks
New
Updated
Updated: Wednesday, May 20, 2026
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Eldorado Resort Squirrel Technical Guide
Updated: Thursday, February 5, 2026 squirrel squirrel guide squirrel help squirrel printer squirrel tablet squirrel terminal
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Four Points Squirrel Server Location
Updated: Thursday, February 5, 2026 squirrel four points squirrel server location
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Restart Tablet VM's for Squirrel Mobility
Updated: Thursday, February 5, 2026 squirrel squirrel mobility tablet tablets vmware
File Access
OneDrive
1
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⇅
Synchronize SharePoint Document Share to One Drive
Updated: Thursday, February 5, 2026 argus intranet intranet onedrive sharepoint
No Mapped Drive
1
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⇅
How to Map a Drive
Updated: Thursday, February 5, 2026 drive file p drive public public drive