Remember to check the Knowledge Base for a solution before you enter a new ticket.
Knowledge base
General Issues
10
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How to Obtain Visonline System Settings
Updated
Updated: Monday, July 27, 2026 visionline
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Laptop Dock Issues
Updated
Updated: Monday, July 27, 2026 monitor laptop dock docking station mointors no signal dual monitor second screen
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Telus Support Services Contact Numbers
Updated
Updated: Monday, July 27, 2026
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Sonos Troubleshooting
Updated
Updated: Monday, July 27, 2026
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Add Argus Properties IT Help Desk To Your Phone
Updated
Updated: Monday, July 27, 2026 jitbit help desk app jitbit url
Audio Visual
3
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⇅
WiiM Pro Offline After Firmware Update Troubleshooting Guide
Updated
Updated: Monday, July 27, 2026 music not playing no music no lobby music no pool music
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Ballroom AV Troubleshooting Guide
Updated
Updated: Monday, July 27, 2026 hdmi amx music volume sonos ballroom av sountrack lights waterfront mic not working no sound projector projector will not turn on no picture lighting keypad audio video can't change channels project won't turn on
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Eldorado Resort Music Operations Guide - Sountrack.IO
Updated
Updated: Monday, July 27, 2026 music soundtrack.io volume sonos music not playing no music pool music no lobby music no pool music
Printer
User
Create New User
1
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New User Onboarding Request
Updated
Updated: Monday, July 27, 2026 onboarding new-user new-hire hr account-creation
Deactivate User
1
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User Off-Boarding Request
Updated
Updated: Monday, July 27, 2026 hr offboarding departure termination account-deactivation data-preservation
File Access
1
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How to Request File or Folder Access
Updated
Updated: Monday, July 27, 2026 file sharepoint folders mapped-drive shared-drive permissions
VPN Access
General VPN Issues
1
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⇅
Using FortiClient VPN
Updated
Updated: Monday, July 27, 2026 vpn remote access ssl vpn forticlient forti client work from home working remotely connect from home vpn not working vpn not connecting
Help with Login
1
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Accessing the Argus Hospitality SSL VPN Portal
Updated
Updated: Monday, July 27, 2026 vpn remote access vpn help ssl vpn remote file access
Opera
Interfaces
2
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Opera Interface Server Migration
Updated
Updated: Monday, July 27, 2026 interface
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Opera Interface Documentation and Troubleshooting
Updated
Updated: Monday, July 27, 2026 interface opera opera squirre
Program Access
4
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Book4Time
Updated
Updated: Monday, July 27, 2026 book4time spa qz tray
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Opera Cloud - Common Issues
Updated
Updated: Monday, July 27, 2026
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⇅
Opera - Microsoft Edge Instructions
Updated
Updated: Monday, July 27, 2026 opera opera access microsoft edge edge windows 11 opera microsoft edge
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Opera URLS's and Property Information
Updated
Updated: Monday, July 27, 2026 interface opera opera access opera web page ifc oxi opera interface
Lightspeed
Credit Cards
1
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Enabling and Configuring Lane ID
Updated
Updated: Monday, July 27, 2026 credit card lightspeed credit card processing
General Issues
2
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Unable To Print From Lightspeed
Updated
Updated: Monday, July 27, 2026 lightspeed lightspeed will not print
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Installation of Galaxy UX
Updated
Updated: Monday, July 27, 2026 galaxy galaxy installation
Marriott
General Issues
6
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Sales Force Configuration - Marriott
Updated
Updated: Monday, July 27, 2026 salesforce
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CiTy - Microsoft Edge Instructions
Updated
Updated: Monday, July 27, 2026 microsoft edge edge city city edge
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Java Error - SBA\BlueZone
Updated
Updated: Monday, July 27, 2026 bluezone java sba
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BlueZone Access for MARSHA
Updated
Updated: Monday, July 27, 2026 bluezone marsha
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Wireless Phone in Server Room Not Working - Four Points
Updated
Updated: Monday, July 27, 2026 cordless phone not working four points cordless not working cordless not working server room phone not working server room phone
Mobile Devices
General Issues
1
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⇅
Setting Up Microsoft Authenticator on a New Phone
Updated
Updated: Monday, July 27, 2026 authenticator mfa new-phone 2fa phone microsoft-authenticator
Phones
General Issues
2
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Four Points Guest Phone Troubleshooting Guide
Updated: Tuesday, June 2, 2026 phone
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⇅
Hampton Phone Operation Documentation
Updated: Thursday, February 5, 2026 hilton phones phone troubleshooting
Microsoft Teams
General Issues
1
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⇅
Introduction to Microsoft Teams
Updated
Updated: Monday, July 27, 2026 teams video chat teams meeting create team
Onq
Rate and Inventory
1
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OnQ Rate and Inventory Screen Resolution Error while using Citrix
Updated
Updated: Monday, July 27, 2026
Wi-Fi
Guest Wifi
1
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Guest Wifi - Troubleshooting and Information
Updated
Updated: Monday, July 27, 2026 wifi guest wifi guest wi-fi guest sonifi intello guesttek sign in page captive portal forget network
Guest Access Codes
1
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Creating Guest Access Codes - Eleven OS
Updated
Updated: Monday, July 27, 2026
Software Issues
Optimum Control
20
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Keeping Item Pricing Up to Date
New
Updated
Updated: Monday, July 27, 2026 optimum control food cost oc pro invoice case size item item cost update pricing update price invoices
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⇅
Setting Par Levels
New
Updated
Updated: Monday, July 27, 2026 optimum control oc pro orders ordering par levels stock par
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Adding and Managing Employees in Optimum Control
New
Updated
Updated: Thursday, July 23, 2026
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Creating a Hot List for Problem Items
New
Updated
Updated: Monday, July 27, 2026 optimum control inventory oc pro variance hot list watch list problem items
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⇅
Finding Your Way Around Optimum Control
New
Updated
Updated: Monday, July 27, 2026 optimum control oc pro navigation getting started toolbar basics
General Email Issues
8
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Outlook Keeps Prompting for Password First Steps
Updated
Updated: Monday, July 27, 2026 email outlook password login credentials prompt
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Reduce Mailbox Size
Updated
Updated: Monday, July 27, 2026 mailbox mailbox full unable to send mail
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⇅
Setting up email for Hilton email accounts
Updated: Thursday, February 5, 2026
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⇅
Setting Up a Phone For Access To Email
Updated
Updated: Monday, July 27, 2026 email outlook new email address phone email setup iphone email setup android email setup argus email setup iphone phone
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Access Email Online
Updated
Updated: Monday, July 27, 2026 access email email online owa email at home
Not Able To Send\Receive Email
2
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Copier will not send scans via email
Updated
Updated: Monday, July 27, 2026 email copier scanning
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Unable To Send Or Receive Email
Updated
Updated: Monday, July 27, 2026 email email not working send email receive email outlook
Computer
Mouse\Keyboard
1
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⇅
Mouse or Keyboard Issues
Updated
Updated: Monday, July 27, 2026 mouse keyboard mouse not working keyboard not working wireless usb
Monitor Issue
1
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Monitor is not working well or not working at all
Updated
Updated: Monday, July 27, 2026 monitor monitor blurry monitor not turning on monitor turning off
Internet
Web Page will not load
1
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⇅
Unable to Use Internet
Updated
Updated: Monday, July 27, 2026 interent network no access web page will not load lan outage
Other
1
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⇅
How To Login To Yardi
Updated
Updated: Monday, July 27, 2026 yardi yardi app authenticator yardi access
Squirrel
Interface\Mobility
1
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⇅
Things to keep in mind when Rebooting the Squirrel Server
Updated
Updated: Monday, July 27, 2026 tablet vm mobility interface post opera
General Issues
8
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⇅
Create Squirrel RDP LInk
Updated
Updated: Monday, July 27, 2026 squirrel remote access remote desktop connection rdp squirrel server
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⇅
IPad Squirrel Connection Issues
Updated
Updated: Monday, July 27, 2026
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⇅
Squirrel POS Terminal Not Working First Checks
Updated
Updated: Monday, July 27, 2026 squirrel pos squirrel terminal
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⇅
Eldorado Resort Squirrel Technical Guide
Updated
Updated: Monday, July 27, 2026 squirrel squirrel printer squirrel guide squirrel terminal squirrel tablet squirrel help
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⇅
Four Points Squirrel Server Location
Updated
Updated: Monday, July 27, 2026 squirrel four points squirrel server location
File Access
OneDrive
1
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⇅
Synchronize SharePoint Document Share to One Drive
Updated
Updated: Monday, July 27, 2026 sharepoint onedrive intranet argus intranet
No Mapped Drive
1
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⇅
How to Map a Drive
Updated
Updated: Monday, July 27, 2026 p drive drive public public drive file
Projects and New Equipment
Order Hardware
2
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⇅
Assign Existing Hardware
Updated
Updated: Monday, July 27, 2026
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⇅
Hardware Request
Updated
Updated: Monday, July 27, 2026 monitor hardware request laptop accessories speakers peripherals equipment
Software Request
1
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⇅
Adobe Acrobat Request
Updated
Updated: Monday, July 27, 2026 adobe acrobat adobe-acrobat license license-request software-request pdf pdf-editor pdf-editing redact