Argus IT Help Desk · Book4Time
Checking a Guest Out and Taking Payment
Card or room charge, through a register-connected computer.
📍 Front desk → Customer check-out (and Point-of-sale)
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Check-out closes the visit and takes payment through the register: card, room charge, or other configured tenders. Before you start: the computer must be connected to a register (KB-31002). Card payments are accepted on the designated Windows machines.
💳 The check-out
1 Open Front desk → Customer check-out. The filter defaults to "Ready To Check-Out" — guests appear here once checked in / finished. 2 Select the guest and review the bill: services, any retail items, gratuity. 3 Choose the tender: Visa, MasterCard or Amex for cards; Eldorado Room Charge or Manteo Room Charge to post to a hotel room (KB-31010). 4 Complete the payment and print or email the receipt. 5 Cash drawer tasks (opening balance, paid in/out, closing) live under Front desk → Cash drawer management on register-connected computers.
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Do NOT use "Debit INTERAC" It is configured but flagged "Do Not Select". And note: Cash and gift-certificate tenders are currently NOT attached at this location — raise with management if a guest wants to pay that way.
🔍 Worth knowing
- Tenders available at check-out are controlled by admin setup (KB-31019).
- Every payment is logged: managers can audit via Tender Audit Log, Transaction Audit Detail and Register Summary reports.
- End-of-day reconciliation uses the EOD Summary report (Reports → Sales audit & finance).
💡 If check-out is blocked with a register error, reconnect the register — KB-31002.
🆘 Need help?
For anything you can't resolve, submit an Argus IT ticket first — include what you were doing, the screen you were on, and the exact message. Vendor support (24/7, for when IT directs you there): Book4Time / Agilysys · 1-800-487-4783 · book4timesupport@agilysys.com · support.book4time.com.
ArgusIT KB# 31009 · Tags: book4time · check-out · payment · tender · pos · cash drawer
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