Book4Time — Charging Services to a Hotel Room

Spa charges can post straight to a guest's hotel folio. Book4Time is integrated with both hotels' property-management systems through the OHIP interface, so a room charge rung here lands on the guest's room bill automatically. The guest must be a registered hotel guest, and the booking should carry their PMS confirmation number (set when booking — KB-31005).

1

At check-out, select the correct room-charge tender for where the guest is staying: "Eldorado Room Charge" (Hotel Eldorado) or "Manteo Room Charge" (Manteo).

2

Verify the guest's identity and room per hotel policy.

3

Complete the payment — the charge posts to the hotel folio via the PMS interface.

4

If the posting fails, take an alternate payment (card) and notify a manager — interface errors are visible to admins under the House Charge Audit Log report and the interface configuration.

Double-check which hotel the guest is in

Picking the wrong hotel's tender posts to the wrong property. And if the appointment's "Non registered guest" flag is ticked, room charge is not an option.