Four Points Front Desk Phone Guide

Argus IT Help Desk · Phones · Four Points Kelowna

Four Points Front Desk Phone Guide

Front desk dial codes for check-in/out, call restrictions, wake-up calls, Do Not Disturb, maid status and guest voicemail.

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📇 Quick reference

Front desk codes are followed by 7 + room number. Guest room codes are dialed from the room phone.

Check-in / check-out (only if StayPMS interface is down)

Call restrictions (after check-in with StayPMS)

Wake-up calls

Do Not Disturb

Housekeeping & voicemail

Section 1

🛎 Check-in & check-out (only if StayPMS interface is down)

Checking in a guest

💡 When you check a guest in, the system automatically resets the room's voicemail to new.

Checking out a guest

Section 2

🔒 Call restrictions

Use these after the guest has been checked in with StayPMS.

Cash check-in / toll restrict a room

Cancel cash check-in / unrestrict a room

Restrict room-to-room calling

Unrestrict room-to-room calling

Section 3

⏰ Wake-up calls

Setting a wake-up call from the front desk

Cancelling a wake-up call from the front desk

Setting a wake-up call from the guest room

Cancelling a wake-up call from the guest room

Section 4

🚫 Do Not Disturb (DND)

Setting DND from the front desk

Cancelling DND from the front desk

Setting DND from the guest room

Cancelling DND from the guest room

Section 5

🧹 Change maid status from a room

From the guest room phone, housekeeping dials 840 followed by the status code:

Section 6

📬 Guest voicemail

Checking voicemail from the guest room

📞 Who to contact

Phone problems go to NATG first

NATG is our primary vendor for phone support. Only managers and supervisors can contact NATG — if you are not a manager or supervisor, report the problem to yours. If a code doesn't work or the phone system isn't behaving as described, a manager or supervisor should email them at:

service@natgisit.ca

If NATG needs help from Argus IT, they will contact us directly.

Contact Argus IT when:

For a single guest room phone that has stopped working, see the Four Points Guest Phone Troubleshooting Guide first.

📎 Attached files

SV9100- Hospitality Quick Ref- Four Points Sheraton Kelowna.doc — the original printable quick reference card. Print a copy to keep at the front desk.

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