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SV9100 Hospitality Quick Reference

Creation date: 10/6/2026 1:21 PM    Updated: 10/6/2026 1:21 PM   four points phone sv9100
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Argus IT Help Desk · Phones · Four Points Kelowna
SV9100 Hospitality Quick Reference
Front desk dial codes for check-in/out, call restrictions, wake-up calls, Do Not Disturb, maid status and guest voicemail.
ℹ
Use this guide for the NEC SV9100 hospitality features at the Four Points.
These are the codes front desk and housekeeping staff dial from a phone to manage guest rooms. Most front desk codes follow the same pattern: press Speaker, dial the feature code, enter 7 + the room number, then hang up.
⚠
Check-in and check-out are normally handled by Opera.
Only use the phone check-in / check-out codes if the Opera interface is down. If the interface isn't working, see Who to contact at the end of this guide.
📇 Quick reference
Front desk codes are followed by 7 + room number. Guest room codes are dialed from the room phone.
Check-in / check-out (only if Opera interface is down)
838
Check in a guest
839
Check out a guest
Call restrictions (after check-in with Opera)
837 … 8
Cash check-in / toll restrict a room
837 … 2
Cancel cash check-in / unrestrict a room
835
Restrict room-to-room calling
836
Unrestrict room-to-room calling
Wake-up calls
833
Set wake-up (front desk) — or Wake Up key
834
Cancel wake-up (front desk) — or Cancel Wake Up key
831
Set wake-up (from guest room)
832
Cancel wake-up (from guest room)
Do Not Disturb
829
Set DND (front desk)
830
Cancel DND (front desk)
828
Set DND (from guest room)
829
Cancel DND (from guest room)
Housekeeping & voicemail
840 + code
Change maid status (from the room)
*8
Check voicemail (from the room)
Section 1
🛎 Check-in & check-out (only if Opera interface is down)
Checking in a guest
1
Press the Speaker key and dial 838.
2
Enter 7 + the room number.
3
Hang up.
💡 When you check a guest in, the system automatically resets the room's voicemail to new.

Checking out a guest
1
Press the Speaker key and dial 839.
2
Enter 7 + the room number.
3
Hang up.
Section 2
🔒 Call restrictions
Use these after the guest has been checked in with Opera.
Cash check-in / toll restrict a room
1
Press the Speaker key and dial 837.
2
Enter 7 + the room number, then 8.
3
Hang up.

Cancel cash check-in / unrestrict a room
1
Press the Speaker key and dial 837.
2
Enter 7 + the room number, then 2.
3
Hang up.

Restrict room-to-room calling
1
Press the Speaker key and dial 835.
2
Enter 7 + the room number.
3
Hang up.

Unrestrict room-to-room calling
1
Press the Speaker key and dial 836.
2
Enter 7 + the room number.
3
Hang up.
Section 3
⏰ Wake-up calls
Setting a wake-up call from the front desk
1
Press the Speaker key, then press the Wake Up key or dial 833.
2
Enter 7 + the room number.
3
Enter the wake-up time using the 24-hour clock (e.g. 1:00 pm = 13:00).
4
Hang up.

Cancelling a wake-up call from the front desk
1
Press the Speaker key, then press the Cancel Wake Up key or dial 834.
2
Enter 7 + the room number.
3
Hang up.

Setting a wake-up call from the guest room
1
Press the Speaker key and dial 831.
2
Enter the wake-up time using the 24-hour clock (e.g. 1:00 pm = 13:00).
3
Hang up.

Cancelling a wake-up call from the guest room
1
Press the Speaker key and dial 832.
2
Hang up.
Section 4
🚫 Do Not Disturb (DND)
Setting DND from the front desk
1
Press the Speaker key and dial 829.
2
Enter 7 + the room number.
3
Hang up.

Cancelling DND from the front desk
1
Press the Speaker key and dial 830.
2
Enter 7 + the room number.
3
Hang up.

Setting DND from the guest room
1
Press the Speaker key and dial 828.
2
Hang up.

Cancelling DND from the guest room
1
Press the Speaker key and dial 829.
2
Hang up.
Section 5
🧹 Change maid status from a room
From the guest room phone, housekeeping dials 840 followed by the status code:
1
Vacant Clean
2
Occupied Clean
3 or #
Inspection
Section 6
📬 Guest voicemail
Checking voicemail from the guest room
1
Lift the handset and dial *8.
2
If there is a voicemail, it will start playing automatically.
3
Press 1 to save, 2 to delete, or 3 to hear the message again.
📞 Who to contact
Phone problems go to NATG first
NATG is our primary vendor for phone support. If a code doesn't work or the phone system isn't behaving as described, email them at:
service@natgisit.ca
If NATG needs help from Argus IT, they will contact us directly.
Contact Argus IT when:
  • The Opera interface is down — submit a ticket so it can be restored. Use the phone codes above in the meantime.
  • It's serious and widespread — if large parts of the hotel's phone system are down, notify Argus IT right away.
For a single guest room phone that has stopped working, see the Four Points Guest Phone Troubleshooting Guide first.
📎 Attached files
SV9100- Hospitality Quick Ref- Four Points Sheraton Kelowna.doc — the original printable quick reference card. Print a copy to keep at the front desk.
🔍 Related articles
  • Four Points Guest Phone Troubleshooting Guide (KB# 100053)
  • The Basics to Try When You Have a Problem (KB# 10001)
  • How to Fill Out a Ticket (KB# 10002)
ArgusIT KB# 100054 · Created: October 6, 2026 (Dan Blanco)
Tags: four points · sv9100 · nec · phone · phones · front desk · wake up call · do not disturb · dnd · check in · check out · maid status · voicemail · toll restrict
SV9100-_Hospitality_Quick_Ref-_Four_Points_Sheraton_Kelowna.doc
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