Unable to Use Internet

Argus IT Help Desk · Internet

Unable to Use the Internet

Four checks that tell you — and your technician — where the problem actually is.

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⚖️  First: one page, or every page?

Figure out whether it's one specific web page that won't load or nothing at all. If you're reading this article on the affected computer, you have internet access — so it's a single-site problem, not a connection problem. The steps below are for when nothing loads (do them from the affected computer).

🔧  The four checks

🆘  If the ping fails

You've gone as far as you can from your end. Submit a ticket and give your support technician everything you found — whether there was a red X, whether google.com loaded, whether 8.8.8.8 loaded, and what the ping said (a photo of the Command Prompt window is ideal). They'll take it from there.