Setting Up a Phone For Access To Email

All Argus properties use Microsoft 365, so these steps apply whether you work at Hotel Eldorado, Manteo Resort, the Four Points hotels, or anywhere else in the company.

Microsoft Outlook is the ONLY supported email app

Built-in mail apps (iPhone Mail, Samsung Email, Gmail, etc.) are not supported by Argus IT. If you have issues in an unsupported app, we'll ask you to switch to Microsoft Outlook before troubleshooting.

Argus-issued phone

Outlook is already installed. Find the blue Outlook icon, open it, sign in with your Argus email and password — then read the Email Quarantine section below. Skip the iPhone/Android sections.

Personal phone

You can use your own phone, but these Argus policies apply to any personal device with an Argus account on it (see below). To continue, follow the iPhone or Android steps.

Policies that apply to personal phones

• A device password is enforced — your phone must have a passcode, PIN, fingerprint, or face unlock; a weak or missing lock gets prompted before email works.
• Argus IT can remotely lock your phone if it's lost, stolen, or compromised — to protect Argus data; not used lightly.
• Argus IT can remotely remove only the Argus data (work email, calendar, contacts) — e.g. if you leave the company. Your personal apps and photos are NOT affected.

Not comfortable with that? Use www.outlook.com in your phone's browser instead — no enrollment, but you sign in each time.

1

Your full Argus email address (e.g. yourname@argusproperties.ca).

2

Your Argus password — the one you use on your computer.

3

Microsoft Authenticator already set up (or be ready to — you'll be prompted). Never used MFA? See Setting Up Microsoft Authenticator on a New Phone first.

4

Manager approval, if your device policy requires it — check if unsure.

1

Open the App Store, search Microsoft Outlook, tap Get (it's free), and open it.

2

Enter your full Argus email address, then tap Add Account.

3

On the Argus / Microsoft sign-in screen, enter your Argus password.

4

Approve the MFA prompt in Microsoft Authenticator.

5

Asked to add another account? Tap Maybe Later.

6

Allow notifications when prompted (recommended).

7

Verify: your inbox appears — send yourself a test email.

1

Open the Play Store, search Microsoft Outlook, tap Install (free), and open it.

2

Tap Add Account (or Get Started) and enter your full Argus email address, then Continue.

3

On the Argus / Microsoft sign-in screen, enter your Argus password.

4

Approve the MFA prompt in Microsoft Authenticator.

5

Asked to add another account? Tap Skip or Maybe Later.

6

Allow notifications when prompted (recommended).

7

Verify: your inbox appears — send yourself a test email.

Email Quarantine — one more required step

After you add your Argus email to a phone, the account is quarantined automatically until Argus IT clears it — email will not flow to or from the phone until then. This confirms legitimate device enrollments: even with your password, someone couldn't just add your account to their phone and start reading mail.

1

Submit an IT ticket with subject "Clear mobile device quarantine for [your name]".

2

Include: your full Argus email address; the phone make/model (e.g. "iPhone 15", "Galaxy S24"); whether it's Argus-issued or personal; and confirmation you used Microsoft Outlook.

3

Once cleared, you'll get a notification and email starts flowing within minutes.

"It won't accept my password"

Try signing in at www.outlook.com in a browser. Works there? The password is fine — delete the account from the Outlook app and add it again. Fails there? The password may have expired or the account is locked — see Outlook Keeps Prompting for Password.

"MFA prompts but my Authenticator isn't working"

You may have switched phones recently — see Setting Up Microsoft Authenticator on a New Phone.

"My account is blocked or locked"

Wait 5 minutes — lockouts from failed attempts auto-clear. Still blocked? Submit a ticket.

"Account added but no email showing"

Almost always the quarantine — submit the ticket above if you haven't. Already cleared? Pull down to refresh; first sync takes 1–2 minutes. Still empty after 5? Sign out and back in.

"Device compliance / company policy error"

Your phone may need enrolling in Argus's device management — submit a ticket and we'll walk you through it.

1

Open Outlook.

2

Tap your profile picture/initial (top-left).

3

Tap the gear/settings icon.

4

Tap your Argus account.

5

Tap Delete Account.

Include: your Argus email address · iPhone or Android (model if known) · exactly what happens, with a screenshot · whether www.outlook.com works in a browser · whether Authenticator works for other sign-ins · personal or company phone.