Remember to check the Knowledge Base for a solution before you enter a new ticket.

Argus Properties IT Helpdesk

General Issues
Audio Visual
Book4Time
Printer
Not Printing
User
Create New User
Deactivate User
File Access
VPN Access
General VPN Issues
Help with Login
Opera
Interfaces
Program Access
Lightspeed
Credit Cards
General Issues
Keys
Marriott
General Issues
Mobile Devices
General Issues
Phones
General Issues
Microsoft Teams
General Issues
Onq
Rate and Inventory
Wi-Fi
Guest Wifi
Guest Access Codes
Software Issues
Optimum Control
Email
General Email Issues
Not Able To Send\Receive Email
Computer
Mouse\Keyboard
Monitor Issue
Internet
Web Page will not load
Other
Squirrel
Interface\Mobility
General Issues
File Access
OneDrive
No Mapped Drive
Projects and New Equipment
Order Hardware
Software Request

Reset Key Interface for Lightspeed

Creation date: 5/28/2026 1:08 PM Updated: 7/27/2026 8:47 AM

Argus IT Help Desk · Lightspeed

Reset the Key Interface for Lightspeed and Visionline

When Lightspeed won't make room keys, a 5-minute interface restart fixes it most of the time.

ℹ

Use this article when Lightspeed won't make room keys. The fix is almost always to stop and restart the interfaces between Lightspeed and Visionline using Galaxy — about 5 minutes.

🔑 When to use this

Making a key in Lightspeed fails or hangs.
Lightspeed says the key was made, but the lock won't accept it.
The Visionline encoder works fine when tested directly, but Lightspeed-to-Visionline keys aren't going through.

💡 If keys also fail when made directly in Visionline standalone, the problem is Visionline or the encoder — not the interface. Call Visionline / ASSA ABLOY support instead.

✋

You need Galaxy access to do this

An untrained user can do significant damage to property systems through this tool. Do not use someone else's login. No access? Submit a ticket — we'll either resolve it for you or grant access if your role warrants it.

📋 Before you start

Run a standalone Visionline test. Make a test key directly in Visionline. Works = this article will fix it. Fails = the issue is Visionline itself.

Let front desk know — no keys can be made from Lightspeed for ~5 minutes; hold check-ins.

Be at the workstation that runs Galaxy — usually the property's PMS or designated admin machine.

🛠️ The procedure

Step 1 — Sign in to Galaxy. You'll arrive at the main menu. Galaxy uses number-based menus: type the number, press Enter.

Step 2 — Navigate to the GSII Interface Menu. From the main menu type 14 (Database Maintenance Menu), then:

Database Maintenance Menu → 36 (System Admin Menu)

System Administration Menu → 3 (Interface Administration Menu)

Interface Administration → 1 (GSI Interfaces)

GSI Interface Administration → 3 (GSII Interfaces)

💡 The interface is GSII (Roman numeral two), not "GSI1" — that's the menu you want for Visionline.

Step 3 — Stop the interfaces. At the GSII Interface Menu (both interfaces running): enter action 2 (Stop Interfaces)

then action 1 (Stop All)

Enter your initials, then type reboot as the reason.

Galaxy logs every stop/start — who and why. Use your own initials and "reboot" as a consistent reason. Wait a minute or two; once both interfaces show Down, enter Q to return to the previous menu.

Step 4 — Start the interfaces. Back at the GSII menu: action 1 (Start Interfaces)

then action 1 (Start All), your initials, and reboot as the reason.

Step 5 — Wait through the startup messages. You'll see output that looks alarming — error lines and "Waiting for Server Ready" notices:

⚠

This output looks worse than it is

The error lines are normal during startup. Watch for the success confirmation line and don't intervene — let it run. After a few minutes both interfaces should change to Running.

Step 6 — Test from Lightspeed. Both interfaces Running? Make a test key from Lightspeed. Works = done; let front desk know.

🔄 If this doesn't work

Repeat the stop and start once more — occasionally an interface needs a second cycle.

Confirm Visionline still works standalone. If it's stopped too, that's now the problem.

Call Lightspeed support if both ends look healthy but keys still won't go through.

Submit an Argus IT ticket if you're not sure what to do next.

🆘 When to submit a ticket

No Galaxy access and need this restarted · the procedure didn't fix it · interfaces won't start (keep failing back to stopped) · unfamiliar errors. Include: which property · whether Visionline standalone works · error messages/screenshots · when the issue started.

ArgusIT KB# 60003 · Tags: galaxy · keys · visionline · lightspeed · gsii