Add the Argus IT Help Desk App to Your Phone

ℹ️ Submitting tickets from your phone is the fastest way to reach Argus IT when you're on the floor, on the move, or away from a workstation. This article walks you through installing the Jitbit Help Desk app and signing in. The whole process takes about 2 minutes.

📱 If you have an Argus-issued company phone, the Jitbit Help Desk app is already installed for you. Skip ahead to the "Sign In" section below.

🛑 Stop — Are You Head Office Only (Non-Hospitality)?

This article is for staff who handle hospitality-related IT issues at any of the Argus properties (Hotel Eldorado, Manteo Resort, Four Points, Hampton Inn, Home2 Suites, etc.).

If you work at head office only and do not handle any hospitality-related issues, do NOT use this app. Your IT support is provided by Northern Computer, not Argus IT. To submit an IT ticket:

1. Go to https://nci.myportallogin.com/ in your web browser.
2. Sign in with your user login and password.
3. Submit your ticket there. Northern Computer will take care of your IT issue.

If you're not sure which group supports you, ask your manager before installing the Jitbit app — using the wrong help desk will delay your ticket.

📱 First — Is This an Argus-Issued Phone or a Personal Phone?

The starting point differs depending on which type of phone you have.

Argus-issued phone (company phone)

All Argus-issued phones come with the Jitbit Help Desk app preloaded. You don't need to download anything.

1. Look on your home screen (or in your app drawer) for the Jitbit Help Desk icon.
2. Tap to open it.
3. Skip to the Sign In section below.

If for some reason the app isn't on your company phone, follow the personal-phone steps below to install it, and let Argus IT know in your next ticket so we can investigate why it was missing.

Personal phone (your own device)

You can install the Jitbit Help Desk app on a personal phone — there's no enrollment or device management associated with it. The app is free.

Follow the iPhone or Android installation steps below, then sign in.

📋 Before You Start — What You Need

1. Your company email address (this is your Jitbit username). Examples: yourname@argusproperties.ca, yourname@eldoradoresort.ca, yourname@fourpointskelowna.com.
2. Your Jitbit password. This was emailed to you with your Jitbit invitation when your account was created. It is a separate password from your company email / computer password.
3. The Jitbit URL: https://argushospitality.jitbit.com/

💡 Can't find your Jitbit password? Search your email inbox for your original Jitbit invitation — it contains the password. If you can't find it or have forgotten it, go to https://argushospitality.jitbit.com/ and click the password reset link on the login page to set a new one. A reset email will be sent to your company email address.

🖥️ Want to test your login before installing the app? There is a Jitbit Help Desk shortcut on the desktop of every company workstation. Double-click it, sign in with your company email and Jitbit password, and confirm it works. If you can sign in on the workstation, the same credentials will work in the phone app.

🍎 iPhone Installation

Step 1: Download the app

1. Open the App Store on your iPhone.
2. Search for Jitbit Help Desk.
3. Tap Get to install. (It's free.)
4. Wait for it to finish downloading, then tap Open.

Step 2: Continue to Sign In below.

🤖 Android Installation

Step 1: Download the app

1. Open the Play Store on your Android phone.
2. Search for Jitbit Help Desk.
3. Tap Install. (It's free.)
4. Wait for it to finish downloading, then tap Open.

Step 2: Continue to Sign In below.

🔑 Sign In

The sign-in flow is the same on iPhone and Android, and the same whether the app was preloaded on your company phone or you just installed it yourself.

1. When you open the app, you'll be asked for a Help Desk URL. Enter:

   https://argushospitality.jitbit.com/
   

   You only need to enter this URL the first time. The app will remember it.
2. Tap Continue (or Next).
3. On the next screen, enter:
   • Username: your full company email address
   • Password: your Jitbit password (sent with your Jitbit invitation email — see "Before You Start" above if you can't find it)
4. Tap Sign In.
5. Allow notifications when prompted — this way you'll be notified when Argus IT replies to your tickets.

You're in.

✅ What You Can Do From the App

Once signed in, you can:

• Submit a new ticket — tap the + (new ticket) button, fill in the subject and description, attach a photo if helpful, and submit.
• Take a photo and attach it directly — this is one of the biggest reasons to use the app instead of a workstation. If something is physically broken (screen, cable, error on display), snap a picture right from the ticket form.
• See your existing tickets — open and closed.
• Reply to ticket updates without having to open email.
• Receive push notifications when Argus IT responds.

💡 Tips for Good Tickets From Your Phone

• Photos beat descriptions. If you can show us the problem with a picture, do that.
• Tell us where you are. "Hotel Eldorado front desk" or "Manteo housekeeping office" — Argus IT supports multiple properties and we need to know which workstation, printer, or area to look at.
• Include the asset tag of any affected hardware (the small Argus IT label) if you can see it.
• Don't include passwords. Argus IT will never ask you to put your password in a ticket.

🛠️ Common Problems

"Sign in failed" or "Invalid credentials"

• Double-check your company email address is spelled correctly.
• Confirm you're using your Jitbit password (sent with your original Jitbit invitation), not your company email/computer password. They are different.
• Test your credentials on a workstation first. Double-click the Jitbit Help Desk shortcut on the desktop of any company workstation and try signing in there. If the workstation login works but the phone app doesn't, the issue is with the app or the URL — not your account.
• If you've forgotten your Jitbit password, go to https://argushospitality.jitbit.com/ and use the password reset link on the login page. A reset email will be sent to your company email address.

"Cannot connect to server" or the URL won't accept

• Confirm the URL is exactly: https://argushospitality.jitbit.com/ (no typos, no spaces).
• Confirm your phone has a working internet connection (try opening a website in your browser).
• If you're on hotel guest Wi-Fi, try mobile data instead — guest networks sometimes block certain apps.

"I don't remember if I have a Jitbit account"

If you've ever received an email from helpdesk@argushospitality.jitbit.com or replied to one, you have an account. Search your email for the original Jitbit invitation — it contains your password. If you can't find it, use the password reset link on the login page at https://argushospitality.jitbit.com/ to set a new one. If the reset says no account exists for your email, contact Argus IT to have one created.

"The app on my company phone won't let me sign in"

The app was preloaded but the credentials are tied to your individual account, not to the phone itself. You still need to sign in with your own company email and Jitbit password.

"I'm getting MFA / Authenticator prompts"

The Jitbit app uses its own password — it does NOT use Microsoft 365 or your company email MFA. If you're seeing an Authenticator prompt, you may have entered the wrong username or you may be trying to sign in via a different (non-Jitbit) screen. Check that you're in the Jitbit Help Desk app and try again.

When to Submit a Ticket About This

Submit a ticket (from a computer, or by emailing helpdesk@argushospitality.jitbit.com) if:

• You can't get the app to sign in after trying the steps above.
• You have a company-issued phone but the Jitbit Help Desk app is missing.
• You've forgotten your Jitbit password AND can't access the email account associated with it.

What to Include in Your Ticket

To resolve this quickly, please tell us:

1. Your full company email address.
2. iPhone or Android? Model if known.
3. Is this an Argus-issued phone or a personal phone?
4. What exactly happens when you try to sign in — screenshot of any error is ideal.
5. Can you sign in to https://argushospitality.jitbit.com/ in a web browser using the same email and password? Yes / No.

Related Articles

• Add Argus Email to Your Phone (KB-130005)
• Setting Up Microsoft Authenticator on a New Phone (KB-190001)
• Outlook Keeps Prompting for Password — First Steps (KB-130008)

ArgusIT KB# 10015 | Original: March 30, 2022 (Vincent Kruggel) | Rebuilt: May 25, 2026