Remember to check the Knowledge Base for a solution before you enter a new ticket.
General Issues
7
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Sonos Troubleshooting
Tuesday, August 15, 2023
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Add Argus Properties IT Help Desk To Your Phone
Updated: Wednesday, March 30, 2022 jitbit help desk app jitbit url
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Password Policies for Argus Hospitality
Updated: Friday, November 8, 2019 change password password password guidlines password rules
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Computer Ports for the person who does not care.
Tuesday, March 5, 2019 displayport dvi ethernet hdmi port vga video
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Guest WiFi Connection Issues
Thursday, February 28, 2019 connect to interent guest wifi guest wi-fi internet wifi wi-fi wifi problem wireless
Printer
Not Printing
1
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Unable to Print
Updated: Tuesday, February 12, 2019 not printing printer
User
Create New User
1
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Making a request for a new employee account.
Updated: Friday, March 1, 2019 hire new email new employee new user user
VPN Access
Help with Login
1
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Accessing the Argus Hospitality SSL VPN Portal
Updated: Tuesday, January 7, 2020 remote access remote file access ssl vpn vpn vpn help
Opera
Interfaces
2
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Opera Interface Server Migration
Updated: Monday, September 9, 2024 interface
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Opera Interface Documentation and Troubleshooting
Updated: Tuesday, August 29, 2023 interface opera opera squirre
Program Access
2
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Opera - Microsoft Edge Instructions
Tuesday, May 10, 2022 edge microsoft edge opera opera access opera microsoft edge windows 11
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Opera URLS's and Property Information
Updated: Wednesday, November 17, 2021 ifc interface opera opera access opera interface opera web page oxi
Lightspeed
General Issues
2
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Unable To Print From Lightspeed
Thursday, February 4, 2021 lightspeed lightspeed will not print
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Installation of Galaxy UX
Monday, April 27, 2020 galaxy galaxy installation
Keys
1
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Reset Key Interface for Lightspeed and Visionline
Updated: Tuesday, March 3, 2020 galaxy keys visionline will not make keys
Credit Cards
1
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Enabling and Configuring Lane ID
Updated: Tuesday, August 13, 2019 credit card credit card processing lightspeed
Marriott
General Issues
6
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Sales Force Configuration - Marriott
Updated: Thursday, June 9, 2022 salesforce
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CiTy - Microsoft Edge Instructions
Updated: Thursday, May 12, 2022 city city edge edge microsoft edge
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Java Error - SBA\BlueZone
Updated: Monday, November 29, 2021 bluezone java sba
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BlueZone Access for MARSHA
Updated: Wednesday, July 26, 2023 bluezone marsha
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Wireless Phone in Server Room Not Working - Four Points
Updated: Thursday, August 15, 2019 cordless not working cordless phone not working four points cordless not working server room phone server room phone not working
Mobile Devices
General Issues
1
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Enroll an Apple Device in Jamf MDM
Thursday, September 5, 2019 ipad iphone mdm register
Phones
General Issues
2
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Four Points Guest Phone Troubleshooting Guide
Thursday, January 26, 2023 #fourpointsphones #guest phones #guest
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Hampton Phone Operation Documentation
Tuesday, February 11, 2020 hilton phones phone troubleshooting
Microsoft Teams
General Issues
1
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Introduction to Microsoft Teams
Updated: Tuesday, March 24, 2020 create team teams teams meeting video chat
Onq
Rate and Inventory
1
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OnQ Rate and Inventory Screen Resolution Error while using Citrix
Updated: Wednesday, March 15, 2023
Wi-Fi
Guest Access Codes
1
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Creating Guest Access Codes - Eleven OS
Updated: Wednesday, March 15, 2023
General Email Issues
6
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Register for Office 365 Password Reset
Tuesday, July 21, 2020 email password office 365 password password reset
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Setting up email for Hilton email accounts
Updated: Thursday, June 30, 2022
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Setting up Email Signatures with Outlook
Updated: Thursday, April 4, 2019 email signature new email signature signature
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Access Email Online
Updated: Thursday, October 15, 2020 access email email at home email online owa
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Outlook Troubleshooting
Monday, March 18, 2019 email slow email will not load outlook outlook slow outlook will not load
Not Able To Send\Receive Email
2
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Copier will not send scans via email
Wednesday, August 5, 2020 copier email scanning
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Unable To Send Or Receive Email
Updated: Tuesday, February 12, 2019 email email not working outlook receive email send email
Computer
Mouse\Keyboard
1
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My Mouse and or Keyboard are not working
Updated: Wednesday, February 27, 2019 keyboard keyboard not working mouse mouse not working
Monitor Issue
1
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Monitor is not working well of not working at all
Updated: Monday, February 11, 2019 monitor monitor blurry monitor not turning on monitor turning off
Internet
Web Page will not load
2
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Fortinet Chrome Extension
Friday, March 6, 2020 chrome slow web web page blocked web page will not load
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Unable to Use Internet
Updated: Tuesday, March 5, 2019 interent network no access web page will not load
Other
1
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How To Login To Yardi
Wednesday, July 28, 2021 authenticator yardi yardi access yardi app
Squirrel
Interface\Mobility
1
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Things to keep in mind when Rebooting the Squirrel Server
Updated: Wednesday, August 25, 2021 interface mobility opera post tablet vm
General Issues
5
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Eldorado Resort Squirrel Technical Guide
Tuesday, September 26, 2023 squirrel squirrel guide squirrel help squirrel printer squirrel tablet squirrel terminal
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Four Points Squirrel Server Location
Tuesday, July 23, 2019 squirrel four points squirrel server location
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Restart Tablet VM's for Squirrel Mobility
Tuesday, July 16, 2019 squirrel squirrel mobility tablet tablets vmware
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Monaris Gateway Restart
Tuesday, July 16, 2019 gateway monaris squirrel
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Rules For Squirrel That Everyone Should Follow
Updated: Friday, February 15, 2019 pos squirrel squirrel not working squirrel printer squirrel problems
File Access
OneDrive
1
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Synchronize SharePoint Document Share to One Drive
Thursday, November 18, 2021 argus intranet intranet onedrive sharepoint
No Mapped Drive
1
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How to Map a Drive
Updated: Thursday, April 11, 2019 drive file p drive public public drive